Successful Consulting – IDAR®

e-northamerica
Training overview
2 days
English
Classroom / Public

Course description

Successful Consulting – IDAR®: E-Learning CourseSuccessful Consulting – IDAR®

This Successful Consulting – IDAR® training course aims to help technical consultants become proficient partners in communicating with customers. This course will enable the consultant to uncover the real causes of difficulties. The consultant picks up potential leads, thereby helping the customer, the own employer and enhancing the position of the consultant within the organisation.

Participants of this course will employ the efficient IDAR® communication strategy in order to persuade and to evoke confidence when dealing with customers. They will learn to identify the real causes of difficulties and establish long term partnerships by means of their offer.

This course combines and connects theoretical input with intensive practical exercises and case studies, supported by audio recordings for analysis.

The course is offered as an on-demand, e-learning program and has been designed for 6-12 participants.

Who should attend?

This training course is aimed at the following professionals:

  • Professionally experienced technical consultants
  • Specialists with customer contact
  • Office employees with customer contact

Training Content

The content of this training course is structured as follows:

  • Awareness for the own behaviour in technical consultation
  • Familiarisation with the IDAR® communication strategy when negotiating with clients (the client dialogue as a means of establishing and sustaining confidence)
  • Up to date employment of argumentation and presentation
  • Professional handling of objections and complaints

Costs

The cost of this training course is $1,240.

About e-northamerica

e-northamerica

e-northamerica

e-northamerica focuses on three segments of corporate development: Professional development of staff Conceptual assistance of the management Assisting with the improvement of the service level provided to customers Their training activities include the assessment of people’s potential, as well as the analysis...


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e-northamerica


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