Customer Centricity in Action

Eagle's Flight
Training overview
Corporate / Group Training
Flexible
Start dates
Online
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North America
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Course description

Customer Centricity in Action

It is no longer a competitive advantage for you to have great customer service. The pace of your business, the competition you face, and the 24/7 feedback available today, require employees to constantly ask, “How do I impact the customer in my role?” The answer to this question defines your customers’ experience – their customer journey. The new competitive advantage lies with employees striving to improve that journey; this goes well beyond customer service.

In Eagle’s Flight’s experiential Customer Centricity In Action program, your employees and leaders will learn what it takes to create a customer centric culture, focus on the unspoken expectations of the customer, and create a value-add experience. This program, regardless if delivered in-person or virtually, combines interactive discussion, experiential activities, and video analysis to truly change the way everyone, not just those in customer-facing roles, thinks about their impact on the customer experience.

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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Who should attend?

This program is suitable for employees and leaders across the organization.

Training content

We know as well as you do, that there are many types of learners in any given training event. Our learning methodology harnesses the power of experiential learning to fit the needs of this wide spectrum of learners. Through honest discussion, case studies, action planning, and an experiential learning session that mimics real-world challenges, your learners learn by doing, not just listening, reading, or watching. They practice their new skills in a safe, and controlled environment that maximizes their potential to see success, and leave with the confidence to apply what they have learned back on the job. Participants return to work with the ability, tools, and confidence to:

  • Intentionally seek opportunities to personally improve the customer experience
  • Own their impact on the customer experience
  • Proactively demonstrate ownership and personal accountability in their role
  • Balance personal judgment and corporate policy when taking action
  • Mitigate barriers and evaluate enablers in providing the best experience

Costs

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Why choose Eagle's Flight?

Worked With Over 50% of the Fortune 500

Over 90% Repeat Business

Content Offered in 20+ Languages and 

35+ Countries

About Eagle's Flight

Eagle's Flight Logo

Founded in 1988, Eagle's Flight has earned its reputation as a global leader in the development and delivery of business-relevant, experiential learning programs that achieve specific training objectives and lasting behavior change.  The Eagle's Flight brand of experiential learning engages...


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Contact info

Eagle's Flight

487 Clair Road West
N1L0H7 Guelph Ontario

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www.eaglesflight.com

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