London School of Retail & Digital Banking

Euromoney Learning
Training overview
Professional Course
5 days

Course description

London School of Retail & Digital Banking

In today’s increasingly competitive retail banking sector, keeping up to speed with key trends and desired changes is more challenging than ever. The drive to digital, pressures on profitability, increased regulation, increased competition, and the increasing power and demands of customers has made differentiation crucially important.

The London School of Retail & Digital Banking programme offers a unique opportunity to learn from one of the industry’s leading thought leaders and trainers, network with peers from around the globe, and develop skills, awareness and ideas that you can begin to implement immediately on your return.

Training content

After attending this highly practical 5-day programme, you will be able to:

  • Enhance your bank's growth and revenue opportunities, product development ideas, and approach to marketing to enable you to deliver against future customer requirements
  • Experience retail banking front line operations first-hand
  • Benchmark your operations against leading retailers in CentraI London
  • Understand how your retail bank compares with world leading retailers that deliver outstanding customer experiences
  • Take away practical solutions to create exceptional customer experiences that deliver significantly higher performance to implement in your bank through this unique ‘”customer experience store tour”
  • Develop, design and understand marketing and distribution strategies used by leading retail banks to meet the changing needs of your customers – recognizing that technology is changing customer behaviour - and learn how to deliver results cost effectively whilst adapting to these major changes
  • Understand the future role of the branch in a digital world and see how you can effectively drive local branch profitability in an increasingly digital world
  • Acquire new techniques to maximize your sales and improve performance across all distribution channels - appreciate the requirements to operate cost effectively in an omnichannel world
  • Enhance cost efficiency and productivity by creating an environment where your customers want to “buy” more of your products and services as opposed to them always having to be “sold” products and services
  • Understand how to grow “share of wallet” from key customer groups
  • Learn how marketing needs to change to deliver measurable ROI
  • Understand the challenges across all distribution channels and learn how to reduce branch costs at the same time as driving higher performance
  • Understand the “drive to digital” and its positive impact on both customers and retail banks – and learn how to maximize performance in a fast changing environment
  • Understand how to benefit from the changes that the new channels such as the social media, mobile and internet offer
  • Appreciate how the new world facing retail banks can be used and developed to gain competitive advantage in your marketplace
  • Understand what the market leaders are doing in recruitment, training and reward structures - appreciate how the incentive world is changing alongside the technology advancements and changing customer demands
  • Appreciate the role of leadership and motivation alongside clear strategic direction for outstanding performance

About Euromoney Learning

Euromoney Learning

We develop bespoke learning experiences with the perfect blend of technologies and techniques to help you succeed. An organisation’s ability to continuously learn and evolve rapidly is the ultimate competitive advantage. To achieve your strategic goals, it is essential to...

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Contact info

Euromoney Learning

8 Bouverie Street
EC4Y 8AX London

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