Facilitating Through Conflict & Challenging Meeting Behaviours

Facilitation First Inc
Training overview
Professional Course
Virtual Classroom
7 hours

Start dates

Facilitating Through Conflict & Challenging Meeting Behaviours

Course description

Facilitating Through Conflict & Challenging Meeting Behaviours

Ask meeting facilitators what they fear most when leading discussions and they’ll tell you – conflict especially with having to manage challenging behaviours. Not being able to manage difficult personalities can often result in collaboration going off topic, other participants shutting down and, most important, not achieving the meeting’s desired results. Yet healthy disagreement helps groups or individual members see problems from new perspectives, make better decisions, and build trust.

So how can we harness the strengths of conflict while limiting damage? This workshop has been designed to directly address the sources of conflict – including you – and provide methods to prevent or facilitate through them. Explore your conflict management style, learn how to mitigate client sabotage, and practice using templates and tools to successfully deploy when conflict erupts.

All techniques and engagement strategies taught and modelled in our 2 X Half Day Virtual Delivery apply specifically to virtual meetings

Want to find out more?

Who should attend?

Anyone who facilitates groups where conflict, resistance or challenging behaviours arise:

  • Project Leaders
  • Change Management Professionals
  • Human Resources Professionals
  • Stakeholder Engagement Professionals
  • Business Improvement or IT Consultants
  • Committee Chairs
  • Internal Consultants or Team Leaders


Facilitating Meetings With Ease or Facilitating Meetings That Work (or comparable foundation facilitation skills training)

Course delivery details

Available worldwide, inquire for more information.

Certification / Credits

  • Understand the facilitator’s responsibilities for managing/minimizing conflict in meetings
  • Know your own conflict style, how it affects group interactions and why a facilitator should target a collaborative style
  • Review the facilitator core practices and the impact of neutrality in conflict management
  • Learn how to start, structure, and engage during meetings to prevent conflict
  • Practice in developing targeted norms and refereeing broken norms
  • Gain clarity on the intervention continuum, the types of interventions and when to use them
  • Know and use the two-step language of intervention
  • Be able to identify the many forms of resistance and the four steps for facilitating through resistance
  • Receive personal feedback and coaching from a ‘Master’ meeting facilitator and learning peers
  • Practice new tools in a safe environment

Why choose Facilitation First?

Facilitation First has been developing great meeting leaders since 1991

Over 10,000 satisfied learners indicate they would recommend our workshops to their colleagues

Facilitation First Trainers are Master Meeting Facilitators

About Facilitation First

Facilitation First Inc

For over thirty years, Facilitation First has been top of mind for companies requiring Facilitation Skills Training and Professional Facilitation Services. We specialize in helping leaders and subject matter experts transition to the role of meeting facilitator, where a structured...

Read more and show all training delivered by this supplier

Contact this provider

Fill out your details to find out more about Facilitating Through Conflict & Challenging Meeting Behaviours.

  Contact the provider

  Get more information

  Register your interest

Country *

Contact info

Facilitation First Inc

PO 3051, Danforth PO
M4J 0A1 Toronto Ontario

 Show phone number

Request Information

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

View again
Supplier Directory
Join our Supplier Directory to:
- Gain Traffic
- Get Noticed
- Showcase Your Services
- Free Listing Available