Call Center Training Basics of Successful Call Centers

GoldSRD
Training overview
Corporate / Group Training
4 hours
Start dates
Online
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Course description

Call Center Training Basics of Successful Call Centers

Phone skills are a highly valuable tool to have in an employee’s skill set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole.

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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Who should attend?

Attendees Who Would Like to Learn More About Call Center Leading Practices (NASBA Field of Study: Business Management & Organization).

Training content

Objectives:

  • Define and understand call center strategies
  • Identify different types of buying motivations
  • Create SMART Goals
  • Learn effective communication strategies
  • Use proper phone etiquette

Costs

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Why choose GoldSRD?

5 specialized trainers

Taught 10,000 attendees each of the past three years

11th Year in Business; double figure growth every year for the past six years

About GoldSRD

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GoldSRD

GoldSRD is a leading provider of high-quality, interactive professional development. We have over 200 full-day courses on technical capabilities (Internal Audit, Accounting, Finance, IT Audit and Microsoft-Office specific courses) and People-Centric (“soft”) skills. Our Founder, Danny M. Goldberg, is a...


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Danny M Goldberg discussing the importance of coaching and mentoring, specifically during times of WFH.

         

Contact info

GoldSRD

2641 Pine Springs Drive
75093 Dallas Texas

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www.goldsrd.com

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