People-Centric Skills: Managing Conflict in the Workplace

GoldSRD
Training overview
Corporate / Group Training
8 hours
Start dates
Online
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Worldwide
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Course description

People-Centric Skills: Managing Conflict in the Workplace

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process which can be used and modified to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground.

In the PCSkills: Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If left unchecked or unresolved, conflict can lead to lost production, absences, attrition, and even lawsuits

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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Who should attend?

Professionals who would like to understand how to maximize conflicts and conflict management (NASBA Field of Study: Personal Development).

Training content

Objectives:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the Agreement Frame and open questions
  • Be able to use basic anger- and stress management techniques

Costs

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Why choose GoldSRD?

5 specialized trainers

Taught 10,000 attendees each of the past three years

11th Year in Business; double figure growth every year for the past six years

About GoldSRD

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GoldSRD

GoldSRD is a leading provider of high-quality, interactive professional development. We have over 200 full-day courses on technical capabilities (Internal Audit, Accounting, Finance, IT Audit and Microsoft-Office specific courses) and People-Centric (“soft”) skills. Our Founder, Danny M. Goldberg, is a...


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Danny M Goldberg discussing the importance of coaching and mentoring, specifically during times of WFH.

         

Contact info

GoldSRD

2641 Pine Springs Drive
75093 Dallas Texas

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www.goldsrd.com

Reviews

Average rating 5

Based on 10 reviews

Attendees - St Louis ISACA
(5)
Great Presentation this morning!
Attendees - St Louis ISACA
(5)
I just attended your webinar on People Centric Skills…..OUTSTANDING presentation! Thank you for your candor about personal experiences as it really punctuated the points very nicely!!
Attendees - St Louis ISACA
(5)
Great job! You really pressed my buttons!
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