Digital Conversations

Imparta
Training overview
Next start date: Inquire for more information - United States of America
On-site / Company-specific

Course description

Digital Conversations

These days, customers are as likely to type as they are to talk.

Social media and webchat are now significant channels for everyday customer service, whether to discuss a product, query a bill or arrange a delivery, and companies need to adapt their approach.

Imparta’s research Are You Speaking Clearly? analyzed thousands of social media and webchat interactions and also surveyed 1000 consumers.

As a result we understand the power, and the dangers, of digital customer conversations and work with clients to build excellence and consistency in their social media and webchat teams.

Our REV™toolkit has been designed to assess your effectiveness in digital conversations and help your team develop the skills required to have brilliant conversations.

You can engage with REV™ in four ways:

REV Assessment

A robust tool that measures your brand’s performance against the nine dimensions of success that form the basis of the REV™framework. It identifies the capabilities and skills that will maximize the value your advisors contribute to digital conversations.

REV Benchmarking

A research tool that measures against 73 organizations as a way of identifying opportunities to drive improvements. We know who performs well and who doesn’t when it comes to digital customer conversations.

REV Blueprinting

Working with your business, we apply our expertise and experience to your social media vision and create a blueprint to help you operationalize your goals.

REV Development

Tailored development programs improve the performance of the entire advisor team delivering social media and webchat conversations.

Want to find out more?

Who should attend?

It is suitable for frontline staff whose customer interactions are online.

About Imparta

Imparta

Imparta

Imparta improves its clients’ business performance in the areas of Sales, Sales through Service and Service using highly practical and researched approaches and an integrated solution that goes well beyond simple training interventions. Imparta’s Capability Building® System combines assessment, training, coaching, application...


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Contact info

Imparta

14-16 Peterborough Rd
SW6 3BN London

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imparta.com


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