Course description
Service Leadership
It all starts at the top. Are your leaders and managers brave enough to drive customer service transformation?
Transformation doesn’t happen without courage. Leaders need to be strong enough to make improvements to their own behaviors so that they are in the best position to lead their people through transformation.
We develop courageous, connected leaders and managers by:
- Helping them understand their current behaviors, how they impact on team and performance, and how they can be improved
- Providing a leadership model that drives and guides leadership activities
- Supporting them in their leadership activities that drive engagement and motivation
- Delivering key management skills and techniques that create an empowered and connected culture
- Ensuring they are communicating consistently and brilliantly with their people
Who should attend?
Leaders and managers who have responsibility for customer-focused teams.
About Imparta
Imparta
Imparta improves its clients’ business performance in the areas of Sales, Sales through Service and Service using highly practical and researched approaches and an integrated solution that goes well beyond simple training interventions. Imparta’s Capability Building® System combines assessment, training, coaching, application...
