Managing Tough Conversations

Training overview
Corporate / Group Training
Varies on Client Needs (1 Hr -Full Day)
Start dates
Live online training available for teams

On location training available for teams
Managing Tough Conversations

Course description

Managing Tough Conversations

A Positive, Proactive 3-Step System For Leaders Invested in Finding The Best Solutions, Not Arguing.

This simple three-step system provides a proven framework for managing the most difficult, and often most important, conversations. This system guides conversations, leading to decisions and actions for positive change. This workshop experience is for leaders, executives and all team members. 

This system can be applied to crisis management, conflict management, and to boost communication skills. 

Applicable Categories: Leadership, Crisis Management, Conflict Management and more.

We combine improvisation and neuroscience to develop flexible, adaptable, positive leaders and teams. That’s the #ImprovEdge

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Training content

Workshops Attendees will learn:

  • Confidence in dealing with difficult people and situations
  • Simple formats to record progress, decisions and comments
  • 3 steps that bring both people to a plan of action

E-learning Outcomes include:

  • A transparent format to deal with difficult or uncomfortable conversations
  • 7 critical skills for effective conversations
  • 3 steps to follow each time there is a difficult situation or an important conversation you must have

Keynote Outcomes include:

  • Understanding the importance of letting a person find a solution before you tell them what to do
  • 3 ways to get over the nervousness and fear of having a tough conversation
  • Examples of simple ways to keep it light

Live Webinar Outcomes include:

  • Understanding how to develop 7 critical skills for effective conversations
  • Knowing how to prepare and use the 3 steps to managing tough conversations
  • Building confidence and calm during tough conversations

Course delivery details

Workshops - Half day

This highly interactive half-day workshop provides complete materials and involves role plays, discussion, improvisational exercises, and next step challenges. It provides a road map — to pull you through those difficult conversations. You become team members, invested in finding solutions, rather than two people on two sides of a table, arguing

E-learning - 1 Hour

This interactive, video-driven learning provides all modules in about an hour.

Keynote (Virtual and In-person) - 60 Minutes

Whether it’s setting the tone and furthering the theme for your event, motivating your business leaders, or exploring a concept like change management, presentation skills, executive presence or diversity, equality, and inclusion, our professional keynote speakers and conference MCs know how to build rapport and provide your audience with an experience and message they will remember.

Live Webinar - 30 to 60 Minutes

This live, interactive format allows your dispersed teams to receive high-impact learning in a short amount of time. Everyone is engaged on their call, concentrated topics are covered and questions are answered. The webinar can then be archived for future use.


Contact the provider for more information about pricing.

Certification / Credits

Specific learning outcomes will be personalized for your audience and will vary depending on which training format you select and will cover:

  • 3 steps that bring people with differing viewpoints together to create a plan of action
  • 7 critical skills for effective conversations
  • Understanding the importance of letting a person find a solution before you tell them what to do
  • 3 ways to shake off the nerves when heading into an uncomfortable conversation
  • How to be confident when dealing with difficult people, situations, and conversations

Why choose Improv?

Certified women-owned

Developing agile, flexible leaders and teams for more than 20 years

Researched-based combination of improvisation and neuroscience for dynamic business training

About Improv


More than ever companies and individuals need interactive training experiences that change behavior with engaging virtual and in-person learning. Plus game-changing coaching that brings out the full potential of their leaders. What we want to do is use some improvising...

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Contact info


3982 Powell Road, #314
43065 Powell Ohio

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Average rating 5

Based on 33 reviews.

Virtual Workshop Attendee
The practice portion was incredibly helpful and it was amazing to watch my colleague succed in the main exercise. Sometimes seeing someone else do it so well is incredibly helpful
Virtual Workshop Attendee
The three step process to managing the conversations was great.
Virtual Workshop Attendee
It's helpful to have specific examples of using techniques in practical situation and the materials and takeaways are great because I can reference them in the future.
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