Customer-Centric Leadership

The Customer-Centric Leadership training program builds the capabilities necessary to lead cross-functional teams and shape a culture conducive to implementing and living a customer-centric strategy. The training program makes leaders explore practical, go-to-market strategies to build brand equity by keeping customers at the forefront of the business. Upon completion of the training program, the leaders and executives know how to succeed in creating a customer-centric culture, identify and cross the organizational silos that stand in the way of effective customer experience strategy, ensure that the organization is truly committed to delivering great customer experiences, and know how to anchor customer experience work and make it come to life in the organization.