Customer-Centric Leadership

Infopro Learning
Training overview
Corporate / Group Training
Virtual Classroom, On-site
4-6 months

Start dates
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Course description

Customer-Centric Leadership

The Customer-Centric Leadership training program builds the capabilities necessary to lead cross-functional teams and shape a culture conducive to implementing and living a customer-centric strategy. The training program makes leaders explore practical, go-to-market strategies to build brand equity by keeping customers at the forefront of the business. Upon completion of the training program, the leaders and executives know how to succeed in creating a customer-centric culture, identify and cross the organizational silos that stand in the way of effective customer experience strategy, ensure that the organization is truly committed to delivering great customer experiences, and know how to anchor customer experience work and make it come to life in the organization.

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Training content

Create a customer-centric organization. Explore the practical, go-to-market strategies to build brand equity by keeping customers at the forefront of the business.

  • Commitment To Extraordinary Service
  • Innovating Through
  • Telling Your Brand Story

Course delivery details

  • Broad library of programs across 50+ titles
  • Hybrid customization for content assimilation
  • Relevant courses for current industry challenges
  • Programs structured for virtual delivery, not just classroom
  • Interactive courses for practical skill development

Certification / Credits

  • Get customized leadership courses
  • Keep up with emerging trends
  • Develop skills lead with conviction

Why choose IPL?

Infopro Learning has a Customer Satisfaction (CSAT) Score of 98%

Infopro Learning has 9500 trainers across the globe

Infopro Learning was founded in the year 1989

About IPL

Infopro Learning

Infopro Learning is an award-winning workforce transformation company. The company specializes in unlocking the potential of employees, clients, and partners, which leads to improved performance aligned with the organization's strategic objectives. Infopro Learning can assist with growth, effective change management,...

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Contact info

Infopro Learning

Suite 102
103 Morgan Lane
08536 Plainsboro NJ

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