Effective Communication in a Virtual Workplace

IT Management and Leadership Institute
Training overview
Corporate / Group Training
2 hours
Start dates
Inquire for more information
IT Management and Leadership Institute

Course description

Effective Communication in a Virtual Workplace

This Interpersonal Communication in a Virtual World course is designed to enhance the students’ ability to effectively communicate, both in-person and working virtually, with their peers, clients, management, vendors, staff and others by expanding their knowledge of communication-based concepts, techniques, and best practices.

Want to find out more?

Training content

Emotional intelligence

  • Self-awareness and self-management
  • Social awareness and relationship management

Merrill & Reid Social Styles

  • Driver
  • Expressive
  • Analytical
  • Amiable

Question Usages/Purposes

Accuracy, clarification, completeness, relevance, etc.

Active Listening

  • Traditional active listening topology
  • Caring-based listening topology

Virtual communication types and effectiveness

  • Written
  • Phone
  • Video

Listening Styles

Action, informational, etc.

Virtual Technology Best Practices

  • Synchronous communication tools
  • Asynchronous communication tools

Problem Solving Listening Framework

Person, topic, delivery, and setting

Email Communications

  • Your written legacy
  • Tips When Writing Emails
  • Ways to enhance your email efficiency

Certification / Credits

Upon completion of the Effective Communication in a Virtual Workplace course, students will be able to:

  • Use emotional intelligence concepts to their professional advantage
  • Strategically select the best communication medium when working virtually
  • Use structured questioning techniques to fact finding and other workplace-related discussions
  • Apply structured listening techniques to gain deeper understanding of problems and issues
  • Maximize the value of personal and professional interactions

About ITML Institute

IT Management and Leadership Institute

Founded in 2009, the IT Management and Leadership Institute is a leading provider of IT leadership, interpersonal communication and business skills training. It is also the governing body of two certifications in IT management: Information Technology Management and Leadership Professional...

Read more and show all training delivered by this supplier

Contact this provider

Fill out your details to find out more about Effective Communication in a Virtual Workplace.

  Contact the provider

  Get more information

  Register your interest

Country *

Contact info

IT Management and Leadership Institute

23 Woody Island Road
01748 Hopkinton Middlesex

Request Information

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

View again
Supplier Directory
Join our Supplier Directory to:
- Gain Traffic
- Get Noticed
- Showcase Your Services
- Free Listing Available