Problem Management

Kepner-Tregoe, Inc.
Training overview
Professional Course
From 1,995 USD
Start dates
Worldwide
Inquire for course dates and locations

Boston
1,995 USD
10/6/2020
Kepner-Tregoe-courses

Course description

Problem Management

Kepner-Tregoe’s Problem Management workshop provides a time-tested, systematic approach to help resolve technical and IT issues and get to root cause fast. Our best practice ITIL®-recognized troubleshooting methodology helps minimize negative business impact and increase IT stability by reducing time-to-resolution through efficient data gathering and analysis, objective-driven resolution, and successful implementation for rapid recovery.

Available as a public workshop, on-site group training at your location, or LiveOnline.

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Who should attend?

Audience

Ideal for service desk staff, problem managers, quality managers, analysts, technicians, subject matter experts, auditors, engineers and others responsible for resolution of critical incidents and problems.

Training content

Key Benefits

The KT Problem Management approach...

  • Drives a high quality and consistent troubleshooting process.
  • Gets you to the root cause of problems faster.
  • Enables your team to think and communicate clearly and confidently under pressure.
  • Eliminates trial-and-error behavior, waste and loss of key data.
  • Creates a seamless information flow and knowledge sharing.
  • Ensures that everyone speaks the same "problem solving language".

For more information please visit the training provider website.

About KT

Kepner-Tregoe

Kepner-Tregoe, Inc.

Kepner-Tregoe (KT) has empowered thousands of companies to solve millions of problems. KT provides a data-driven, consistent, scalable approach to clients in Operations, Manufacturing, IT Service Management, Technical Support, and Learning & Development. We empower you to solve problems. KT...


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Contact info

Kepner-Tregoe, Inc.


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www.kepner-tregoe.com


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