Consulting Skills for Trainers

Langevin Learning Services Inc.
Training overview
3 days
1,799 USD
English
Classroom / Public
Next start date: 3/17/2020 - Washington D.C.
Start dates
Washington D.C.
3/17/2020   (English)
1,799 USD
Boston
6/16/2020   (English)
1,799 USD
Toronto
9/22/2020   (English)
1,799 USD
Consulting Skills for Trainers

Course description

Consulting Skills for Trainers

This workshop shows you how to become a catalyst for making measurable improvements within your organization. It teaches you how to thoroughly investigate employee performance and gives you the tools to determine which performance problems are training-related vs. those that are non-training related. As with any problem, there needs to be a viable solution. You’ll explore a variety of training and non-training solutions as interventions for various employee performance problems. Lastly, you’ll walk away with a structured performance improvement process, as well as critical people skills to help build your credibility as a performance consultant.

This workshop is also available as on-site/company specific. For programs held or attended in Canada, listed prices will be charged in CAD. Please contact Langevin for more details.

Who should attend?

For trainers or managers who want to move beyond training solutions and help their organization improve performance.

Training Content

Objectives

  • Build collaborative relationships in the organization.
  • Manage interactions with others.
  • Identify job performance needs.
  • Apply active listening techniques.
  • Ask performance-based questions.
  • Identify required and actual job performance.
  • Handle resistance and challenges from clients.
  • Establish terms of reference with clients.
  • Collect job performance data.
  • Analyze job performance data.
  • Determine the causes of performance gaps.
  • Apply a range of analysis tools and techniques.
  • Guide clients through a decision-making process.
  • Recommend training and non-training solutions to performance needs.
  • Write a report of findings and recommendations.
  • Adopt the most effective role during implementation.
  • Measure the results of performance solutions.


What you will learn


Engage Clients

  • How to guide your clients through the performance improvement process.
  • The similarities between training and performance improvement – making the case.
  • How to influence others to gain credibility and secure high-level sponsorship.
  • The foundation for collaborative relationships.
  • 5 easy steps for managing the consulting process.
  • A checklist to assess readiness.
  • How to overcome obstacles to getting started.
  • Tips that will help you minimize the politics of transitioning to performance improvement.
  • How to handle a request for training.
  • Key factors that will make you successful.
  • How to get results through collaborative relationships.
  • A step-by-step consulting approach that is realistic for trainers.


Identify Needs

  • How to set clear expectations from the start.
  • A proven method of understanding true performance needs.
  • Key questions for identifying required and actual performance.
  • How to conduct an effective “discovery” meeting.
  • Tips for crafting questions that open up dialogue.
  • How to encourage the client to keep talking.
  • Powerful performance-based questions.
  • How to develop and maintain rapport.
  • How to paraphrase the essence of what you heard.
  • The signs of discomfort or resistance.
  • Guidelines for handling resistance or challenges.
  • 6 methods for collecting data.
  • 45 questions to ask yourself after each interaction.


Determine Causes

  • A step-by-step technique to determine the causes.
  • 7 major causes of performance gaps.
  • Where to look first.
  • A structured worksheet to document findings.
  • An easy-to-use checklist for analyzing performance.
  • Where to find the evidence – over 70 sources.
  • 4 participatory analysis techniques.
  • How to validate findings with the client.


Implement Solutions

  • How to guide the client to an appropriate course of action.
  • A visual technique for identifying possible solutions.
  • How to rate solutions using relevant criteria.
  • Factors that will help or hinder the implementation.
  • How to address concerns from different perspectives.
  • Will the solution work? Asking quintessential questions.
  • Over 50 types of performance improvement solutions.
  • The critical elements of a report.
  • A checklist for making planning easier.
  • A simple approach for setting targets and identifying outcomes.
  • How to maximize your contribution by adopting the most effective role.


Measure Results

  • How to develop a measurement plan.
  • The S.C.O.R.E. approach for monitoring progress.
  • How to gauge employee reaction to the solution.
  • How to track and report results using a performance scorecard.
  • A quick-and-easy method for conducting a debrief meeting.
  • How to assess your performance as a consultant.
  • A consulting services assessment form.
  • A structured worksheet to document lessons learned.
  • How to broadcast and promote successes.

About Langevin Learning Services Inc.

Langevin Learning Services Inc.

Langevin Learning Services Inc.

For more than 35 years, Langevin has been a provider of highly renowned workshops, professional certifications, and products for trainers and business professionals. They are committed to providing practical, real-world, performance-based workshops and products guaranteed to set you up for...


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Langevin Learning Services Inc.


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Reviews

Teresa C.
(5)
Langevin has enhanced my skill set and increased my passion for my career. This workshop has given me skills that will provide value to my organization.
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