Difficult Conversations

Lausanne Business Solutions
Training overview
Corporate / Group Training
1-2 days
Start dates
Online
Inquire for more information

United States of America
Inquire for more information

Course description

Difficult Conversations

Eventually, we all find ourselves in difficult conversations. They are an inevitable part of our personal and professional lives. Whether they involve conflict, performance, or rising tensions, such moments inevitably produce strong emotions, competing desires, perceptions of unfairness, high risks, and often lead to important outcomes. The ability to master the difficult conversation is a necessary skill for every manager. Furthermore, powerful leaders must not only handle difficult conversations, but harness them to solve problems, rebuild relationships, and uncover existing opportunities. This program provides participants with a framework to navigate and excel at difficult conversations.

Want to find out more?

Training content

In this course, participants will learn:

  • How to use empathy
  • How to listen actively
  • How to speak persuasively
  • Intelligent inquiry
  • How to control the conversational process
  • The importance of value and validation
  • How to appear authentic during conflict
  • How to use 'you', 'I', and 'we' statements
  • How to remain calm under pressure
  • How to 'get unstuck'
  • How to gain acceptance and agreement
  • To increase individual and team cohesion
  • How to use contact, context, and content
  • The difference between agreements and promises
  • Joint vision and moving forward
  • How to rebuild relationships
  • How to give constructive feedback
  • Communicate assertively but not abrasively
  • How to resolve individual and team conflict

About LBS

Lausanne Business Solutions (LBS)

Lausanne Business Solutions (LBS) provides research-based and expert delivered trainings in a variety of strategic employee and leadership development areas. Classes emphasize active-learning and are highly experiential. Our trainings facilitate real behavioral change and deliver increased individual and team performance....


Read more and show all training delivered by this supplier

Contact this provider

Fill out your details to find out more about Difficult Conversations.

  Contact the provider

  Get more information

  Register your interest

Contact info

Lausanne Business Solutions

325 Chestnut Street Suite 815
19106 Philadelphia

 Show phone number

Request Information

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

View again
Supplier Directory
Join our Supplier Directory to:
- Gain Traffic
- Get Noticed
- Showcase Your Services
- Free Listing Available