The Indispensable Administrative Professional

Leader Development Institute
Training overview
Corporate / Group Training
Virtual Classroom, On-site
For more information about duration, please contact the institute.

Start dates
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Course description

The Indispensable Administrative Professional

More and more, administrative professionals are being given managerial duties and responsibilities. Keeping the boss or office organized, on time, and on track is often a challenge. By the end of this program, participants will understand (in addition to good technical skills) what it takes to be a first-rate administrative professional. Often times you are called upon to communicate, plan, organize, negotiate and participate in the decision-making process for your boss or office. This course is especially designed for administrative professionals to master techniques for goal setting, prioritizing, planning, decision-making, relationship building and listening. The Indispensable Administrative Assistant – keeping those around you organized, on time, and on track, is the ideal program for those needing to improve their administrative professional skills or for those looking for that extra business edge. When it comes to being a vital part of the office team, you'll have the skills for the job.

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Who should attend?

Who Should Attend?

Secretaries, Receptionists, Office Managers, Administrative Assistants, Executive Assistants, Front Desk Professionals of all types

Training content

What You Will Take Away

  • Understand the barriers to listening and how to overcome them
  • Rephrase blunt messages such as 'I'm busy' for better communication
  • Apply techniques for dealing with angry, upset or difficult people
  • Learn how to anticipate your boss's needs
  • Gain the respect of your boss and be taken seriously
  • Get what you need from others to accomplish your job and achieve your boss's goals
  • Confidently represent your boss and your organization
  • Be seen by your boss and others as a valuable resource
  • Develop a trusting relationship with your boss
  • Partner with multiple bosses and other office professionals
  • Effectively use time and get more things done in a day

Course delivery details

Available on-site programming.

Why choose LDi?

Vast catalog of courses in professional and personal development

We dedicate our time to each client tailoring to their specific needs. Our core values speak for themselves.

Our instructors are subject matter experts with proven experience in their training topics.

About LDi

Leader Development Institute

At Leader Development Institute (LDi) we firmly believe in the need for quality, effective course development and training for both the private and public sectors. LDi is dedicated to developing the leaders of tomorrow - at home, at work, across...

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