WOW! Customer Service That Makes Them Smile

Leader Development Institute
Training overview
Professional Course
1 day
From 225 USD
From 168.75 USD

Start dates
168.75 USD

Course description

WOW! Customer Service That Makes Them Smile

Whether you realize it or not, each and every one of us serves customers. Maybe you're on the front line of an organization, serving the people who buy/use your products or services. Perhaps you're a member of your organizations internal support team serving the employees by producing their paychecks and keeping the company running. Or maybe you're a company owner or executive, serving your staff and your customers. Regardless of your position, customer service is not about what you think will satisfy the customer; rather, it's about considering the customer by first understanding what will satisfy them - and then exceeding those expectations. Lazy customer service providers never figure this out and their customers consider the competitor first. This one-day seminar will equip you with the necessary skills to ens

Want to find out more?

Training content

What You Will Cover:

  • What customer service means in relation to all your customers, both internal and external
  • Recognizing how your attitude affects customer service
  • Identifying your customers' needs
  • How using outstanding customer service can lead to lifelong customers
  • Building good will through in-person customer service
  • Providing outstanding customer service over the phone
  • Connecting with customers through online tools
  • Dealing with, and winning over, difficult customers

Course delivery details

From 10:00am – 5:00pm Eastern Time

Available on-site programming.


Buy 3 tickets and get the 4th free cost!

Certification / Credits

How You and Your Team Will Benefit:

  • Gain a better understanding who your customers are and what will satisfy them
  • Being nice is not enough: Gain an understanding of their situation so you can attract and keep customers for the long haul!
  • Understand the impact of body language
  • We will discuss techniques to help you with phone and written customer service.
  • How well do you de-escalate anger, establish common ground, and manage your emotions?
  • Learn to be an All-Star when treating difficult and emotional customers with respect and dignity.
  • The bottom line: Satisfied customers! There is an indisputable link between better customer service and customer satisfaction; regardless of who your customers are, you stand to gain from considering your customers first!

Why choose LDi?

Vast catalog of courses in professional and personal development

We dedicate our time to each client tailoring to their specific needs. Our core values speak for themselves.

Our instructors are subject matter experts with proven experience in their training topics.

About LDi

Leader Development Institute

At Leader Development Institute (LDi) we firmly believe in the need for quality, effective course development and training for both the private and public sectors. LDi is dedicated to developing the leaders of tomorrow - at home, at work, across...

Read more and show all training delivered by this supplier

Contact this provider

Fill out your details to find out more about WOW! Customer Service That Makes Them Smile.

  Contact the provider

  Get more information

  Register your interest

Country *

Contact info

Leader Development Institute

104 Gunn Rd
01073 Southampton MA

 Show phone number

Request Information

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

View again
Supplier Directory
Join our Supplier Directory to:
- Gain Traffic
- Get Noticed
- Showcase Your Services
- Free Listing Available