Training overview
Professional Course
Virtual Classroom
1 day

Start dates

Course description

Certified Branch Manager

In spite of the moving dynamics of branch banking, branches continue to play a central role in the overall offerings of the retail banks. Recent years there has been a trend of migration of the purely transactional services towards direct channels so following on that, branches need a specific and systematic methodology for achieving branch excellence. This requires the full engagement and leadership from branch managers and their teams. It is overbearing for retail banks to capitalize on the opportunity to turn their branches into brand-building, loyalty-enhancing pillars of profitability. Branches remain the primary channel for customer acquisition and consultative sales for both consumers and small businesses. The branch manager is required to demonstrate considerable skill sets which includes good financial understanding, people management skills, ability to bring in sales revenues and retain current customers, whilst adhering to changing regulations and policy parameters. Within this course training will be delivered in order to enhance management, coaching and leadership skills to further improve the present and aspire for the future.

Who should attend?

Who Should Attend?

This highly practical and interactive course has been specifically designed for

  • Vice presidents,
  • Executive directors,
  • Directors,
  • Senior managers,
  • Division managers,
  • Branch managers,
  • Assistant branch managers,
  • Aspiring managers,
  • Senior bank staff and
  • Others with strategic leadership roles.

Training content

Day 1

  • The Experience of Being a Manager
  • Values and Personal Styles
  • Listening, Body Language, Giving Feedback, and Dealing with Difficult People
  • Conflict and Motivation
  • Delegation, Understanding Organizational Culture and Subculture
  • Performance Management
  • Effective Communication
  • Understanding and Appreciating Situational Leadership: The Art of Influencing Others
  • Coaching for Performance
  • Creating a Motivational Climate
  • Communication and the New Workplace
  • Understanding Perception, Self-concept and Expressing Emotions
  • Using Listening and Feedback Skills to Build High-Performance Work Relationships
  • Motivate others in the face of uncertainty of change
  • Key finance terms
  • Financial statement and accounting

Certification / Credits

Key Takeaways

  • Learn how to “think finance” and translate performance into financial terms
  • Communicate organizational goals that get results
  • Apply delegation strategies to increase productivity and motivation
  • Use effective coaching techniques to maximize your team’s performance
  • Get a firm grasp of the numbers side of your job

Why choose Leoron?

LEORON has worked with some of the largest companies in the World - but importantly we care about the individual. Through our Customer Happiness Team we ensure that everyone who attends a LEORON course has the support before, during and after to ensure their training needs are met.

We offer the highest level of training delivery, whether that be in our live-virtual training or in-classroom sessions, with our expert instructors guiding you through everything so that you’re left feeling assured and confident to utilize your new knowledge going forward.

About Leoron

LEORON Professional Development Institute

LEORON is the fastest growing global training institute in the World, having evolved over the past 11 years into a dominant training institute that offers a comprehensive set of training and development solutions to both individuals and businesses. Our locations...

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Contact info

LEORON Professional Development Institute


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