DAY 1
1. Introduction to Healthcare Quality
2. For any healthcare professionals whose scope of work includes quality and safety. Session includes:
3. Evolution of Healthcare Quality
4. US Healthcare System & Quality
5. Principles of Quality Improvement
6. Using Data for Performance Improvement
7. Culture and Leadership

DAY 2
Course Introduction & Examination Review
The objectives are to:
1. Identify the course purpose, module purpose and objectives, and resources.
2. Determine the structure and process for the examination.
3. Identify test taking tips.
4. Recognize examination resources to use following the course.

Module One: Quality Leadership & Structure
The objectives of this module are to:
1. Identify the alignment between a quality program and organizational systems.
2. Identify the quality role with credentialing, privileging, and quality oversight.
3. Explain how accreditation, recognition programs, and continuous readiness activities provide qualityoversight.
4. Evaluate and integrate environmental safety programs.
5. Recognize statutory and regulatory requirements and outside quality resources.
6. Identify current and evolving quality practices.
7. Identify steps to create a quality-driven culture.

DAY 3
Module Two: Information Management
The objectives of this module are to:
1. Explain confidentiality principles and the impact of
health information management on quality.
2. Explain types of information management systems.
3. Identify data types and measurements.
4. Determine how to collect, interpret, and use data.
5. Identify statistical analysis methods.
6. Apply performance improvement tools.
7. Identify additional statistical techniques.
8. Analyze data and report findings.

DAY 4
Module Three: Performance Measurement & Process Improvement
The objectives of this module are to:
1. Plan for performance measurement and process
improvement.
2. Determine when and how to use teams for quality problems.
3. Perform or coordinate risk management activities.
4. Evaluate compliance with internal and external requirements.
5. Identify how training and education support quality efforts.
6. Communicate quality issues to staff and organization.
7. Apply change management strategies and models.

DAY 5
Module Four: Healthcare Safety
The objectives of this module are to:
1. Recognize patient safety goals and priorities.
2. Identify the role of technology in patient safety.
3. Identify the quality professional’s role in assisting with implementing patient safety activities.

Module Five: Regulation, Accreditation and Continuous Readiness

The objectives of this module are to:
1. Review regulatory agencies and the impact of regulations on healthcare quality and safety.
2. Understand accreditation, the value of accreditation, the accreditation process and examples of agencies offering accreditation.
3. Examine continuous readiness activities including leadership commitment, individual accountability, organizational assessment and survey procedures.