Customer Service Excellence
LEORON Professional Development Institute
Course description
Customer Service Excellence
Customer Service Excellence has developed into one of the most competitive advantages a company can have to stand out and be differentiated in the market, providing superior service to clients. It is essential for anyone involved with customer service has the ability to deal with difficult situations with a customer - dealing with requests or concerns, managing expectations and solving problems.
This workshop from Leoron will give participants the knowledge and skills to apply different techniques to deal with any kind of problem they may experience. Using case studies, games and exercises, participants will learn how to give customers an enjoyable and memorable experience, helping them and their company rise above the competition.
Training content
At the end of the course participants will be able to:
- Understand the customer service excellence importance, principles and latest techniques.
- Adopt a consistent, professional style and positive attitude when dealing with customers and develop communications skills with customers to handle their enquiries, requests effectively.
- Identify customer’s problems and understand the best ways of handling customer’s complaints.
- Learn how to handle different types of customer’s characteristics in different situations and practice how to turn complaints into positive reflections.
- Add value to customer relationships, managing and exceed their expectations.
Certification / Credits
This Program is worth 21 NASBA CPE credits
Why choose Leoron?
LEORON has worked with some of the largest companies in the World - but importantly we care about the individual. Through our Customer Happiness Team we ensure that everyone who attends a LEORON course has the support before, during and after to ensure their training needs are met.
We offer the highest level of training delivery, whether that be in our live-virtual training or in-classroom sessions, with our expert instructors guiding you through everything so that you’re left feeling assured and confident to utilize your new knowledge going forward.
About Leoron
LEORON Professional Development Institute
LEORON is the fastest growing global training institute in the World, having evolved over the past 11 years into a dominant training institute that offers a comprehensive set of training and development solutions to both individuals and businesses. Our locations...
