Effective Communication and Presentation Skills (In-house)
LEORON Professional Development Institute
Course description
Effective Communication and Presentation Skills (In-House)
The modern business communicates in more ways than ever before, but there is still very little means of educating the user in the ways of using them to their full potential. E-mail, Telephone, Text, Social Media, Skype, Instagram, Video Conferencing, Conference Calls are all designed to bring us closer together and make working life easier to manage, but with the lack of education these solutions can create more problems than they solve.
This course from Leoron is designed to give participants the knowledge and skills that will help break down business communication and teach the ability to effectively engage your audience.
Who should attend?
During the last few years, Customer Service Excellence has become one of the essential competitive advantages of companies which can use it to be differentiated in the market and provide superior services to clients, in order to exceed customers’ expectations. Therefore, anyone involved in Customer Service in the organization needs to know how to deal with customers in difficult situations, how to respond to their requests or concerns, how to manage their expectations and how to solve their problems. This workshop is designed to exchange international standards and best practice knowledge through applying different training techniques, like relevant case studies, games, workshops and exercises, which will simply enable you to provide a positive and memorable experience to your customers. In addition, it will help you and your company rise above the competition. Customer service is a skill which can be learned and mastered through practice and persistence.
Training content
After attending this course participants will have:
- Gained a range of key management skills with a particular emphasis on communication skills and put them into practice in their own role
- Built leadership capabilities
- Developed management skills using your knowledge, values and motivations
- Grown as an effective and confident firstline manager
- Gained an ILM L3 Award that can be used in career development
Certification / Credits
This Program is worth 21 NASBA CPE credits
Why choose Leoron?
LEORON has worked with some of the largest companies in the World - but importantly we care about the individual. Through our Customer Happiness Team we ensure that everyone who attends a LEORON course has the support before, during and after to ensure their training needs are met.
We offer the highest level of training delivery, whether that be in our live-virtual training or in-classroom sessions, with our expert instructors guiding you through everything so that you’re left feeling assured and confident to utilize your new knowledge going forward.
About Leoron
LEORON Professional Development Institute
LEORON is the fastest growing global training institute in the World, having evolved over the past 11 years into a dominant training institute that offers a comprehensive set of training and development solutions to both individuals and businesses. Our locations...
