DAY 1

Ethics in Business PracticeThis class is designed to help develop and refine the real estate practitioner’s decision making skills from an ethical standpoint. Using factual and hypothetical case studies, group discussions, workshops, and videos, participants will study various real estate ethical codes to acquire the tools and strategies to maintain strict ethical standards.The

Importance of Ethical Business Practice

• What is ethics?
• Why are ethics so important?
• Sources of ethical values
• The concept of moral reasoning
• Business ethics
• The ethics checklist

Ethical Values

• Fundamental ethical values
• Five core values based on the word “TRUST”
• REIC Code of Professional Standards Developing Ethical Values
• Development of ethical values
• The three imperatives for human conduct
• Intervention scenario
• The ethics puzzle
• Maslow’s hierarchy of needs

Ethical Decision Making

• Steps to ethical decision-making; an organized approach
• Discussion on codes
• Ethics pyramid
• Why do ethical problems arise?
• Grey areas in ethics
• Ethics Articles, Codes, etc.
• Review of the codes: REIC, IREM, CREA, provincial regulatory codes (i.e. Real Estate Brokerage Act)Case studies: discussion, resolution, decision

DAY 2

Managing the Physical Asset Learn how to develop a first-rate property maintenance program and manage various types of risk. This class covers the specifics of planning, implementing and monitoring cost, as well as timely and efficient property maintenance operations to boost your property’s performance.

Develop a Strong & Capable Staff

• Learn the difference between training and development
• Use the proper coaching techniques and motivation tactics to boost careerdevelopment

Review Performance Effectively

• Implement a proactive performance management system
• Allow for greater employee engagement and development while also addressing performance issues quickly and terminating employment when necessary

DAY 3Leed Building Operations and Maintenance V4.1Core Concepts and Themes

• Global Climate Change
• Impact Categories
• Life-Cycle Costing
• Cost of Green Building
• Regenerative Building
• What is LEED?
• Integrative Process
• LEED CREDITS:Location and Transportation (LT)
• Transportation PerformanceSustainable Sites (SS)
• Rainwater Management
• Light Pollution Reduction
• Site ManagementWater Efficiency (WE)
• Water PerformanceEnergy and Atmosphere
• Energy Efficiency Best Management Practices
• Fundamental Refrigerant Management
• Energy Performance
• Grid Harmonization
• Enhanced Refrigerant Management

Materials and Resources (MR)

• Purchasing Policy
• Facility Maintenance and Renovation Policy
• Waste Performance
• Purchasing

The class also addresses risk-related topics such as insurance, life safety programs and emergency/disaster plans to help you create a risk management program that will help protect your property and occupants.

Property Risk Analysis

• Risk management techniques
• Types of insurance coverage
• Safety and emergency needs and
• preparationsMaintenance Programs
• Maintenance For Key Facility Systems
• Preventative maintenance
• Maintenance policies and procedures
• Maintenance Projects
• Contractor negotiations and contract fulfillment
• Capital improvements and replacements
• Conservation and Environmental Hazards
• Energy and water conservation strategies
• Environmental hazard procedure Benefits Include
• Create and oversee top-of-the-line maintenance operations and anticipate potential risk
• Exceed client expectations with property maintenance processes that deliver heightened property performance
• Reduce capital expenses through maintenance programs that preserve realestate assetsLeading a Winning PropertyManagement TeamRecruiting, selecting, managing, and evaluating a property management team canbe a challenge for even the most experienced leader. This class will walk you through a day-in-the-life experience helping you to better understand your leadership strengths and areas for development so that you can maximize the productivity of your greatest asset – your team.Attract the Best
• Determine and manage staffingrequirements
• Develop a recruiting plan
• Select and hire the best talent
• Take the Lead & Learn to Manage Understand leading vs. managing
• Create and promote a positive organizational culture

Indoor Environmental Quality (EQ)

• Minimum Indoor Air Quality
• Environmental Tobacco Smoke Control
• Green Cleaning Policy
• Indoor Environmental Quality Performance
• Green Cleaning
• Integrated Pest Management Innovation (IN)
• Innovation