Serving Customers, Clients, or the Public

Lighthouse Leadership
Training overview
Corporate / Group Training
4 hours
From 1,900 USD
Start dates
United States of America
1,900 USD
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Course description

Serving Customers, Clients, or the Public

Highly interactive, skill-based, and evidence-based learning workshop incorporates all elements of the Knowles Adult Learning Model, including many of the following elements: Class discussion, Visual (slides, video,flip chart / whiteboard), Object demonstration, Academic research results, Small group discussion, Socratic Questioning, Simulation – Experiential, Humor, Case studies, Self-assessment, Self-reflection workbook exercises, Lecture.

Eligible for CEU credit from University of Oklahoma.

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Who should attend?

All employees, Leaders, managers, supervisors

Training content

Module Outline:

  • Class Discussion: Why customer service?  Who are our customers?
  • Self-assessment: Your customer service orientation
  • Case Studies: Customer service vision statements
  • Self-reflection: Develop a personal vision statement for customer service delivery
  • Class Discussion: customer satisfaction, loyalty, and engagement
  • Video: The difficult customer
  • Slides/Lecture: Strategies for dealing with difficult customers
  • Role Play: dealing with difficult customers
  • Self-reflection: How will I act toward customers better than I do now?


The price of this course is $1900.00.

The price of this course is $1900.00 per workshop

Add $12 per person for workbook printing.

Add travel costs for distances greater than 50 miles from Wilsonville, OR.

About Lighthouse Leadership


Lighthouse Leadership Training

Lighthouse Leadership’s cadre of master instructors and coaches each have a passion for assisting people rise to greater success in their workplace.  Lighthouse is an award-winning best in class training and coaching provider on interpersonal skills.  Our talented professionals are...

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Contact info

Lighthouse Leadership

4656 SW Homesteader Rd.
97070 Wilsonville Oregon

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Average rating 4

Based on 1 reviews

Leadership Development Student in Federal Government
What I enjoyed most is Doug’s easy-going style and flexibility; the fact that he really seems to care that we understand and learn the information; the way that he keeps us engaged; his knowledge and familiarity with the material/information.
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