Serving Customers, Clients, or the Public

Lighthouse Leadership
Training overview
Corporate / Group Training
On-site
4 hours
From 1,900 USD
Start dates
United States of America
1,900 USD
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Course description

Serving Customers, Clients, or the Public

Highly interactive, skill-based, and evidence-based learning workshop incorporates all elements of the Knowles Adult Learning Model, including many of the following elements: Class discussion, Visual (slides, video,flip chart / whiteboard), Object demonstration, Academic research results, Small group discussion, Socratic Questioning, Simulation – Experiential, Humor, Case studies, Self-assessment, Self-reflection workbook exercises, Lecture.

Eligible for CEU credit from University of Oklahoma.

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Who should attend?

All employees, Leaders, managers, supervisors

Training content

Module Outline:

  • Class Discussion: Why customer service?  Who are our customers?
  • Self-assessment: Your customer service orientation
  • Case Studies: Customer service vision statements
  • Self-reflection: Develop a personal vision statement for customer service delivery
  • Class Discussion: customer satisfaction, loyalty, and engagement
  • Video: The difficult customer
  • Slides/Lecture: Strategies for dealing with difficult customers
  • Role Play: dealing with difficult customers
  • Self-reflection: How will I act toward customers better than I do now?

Costs

The price of this course is $1900.00.

The price of this course is $1900.00 per workshop

Add $12 per person for workbook printing.

Add travel costs for distances greater than 50 miles from Wilsonville, OR.

About Lighthouse Leadership

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Lighthouse Leadership Training

Lighthouse Leadership’s cadre of master instructors and coaches each have a passion for assisting people rise to greater success in their workplace.  Lighthouse is an award-winning best in class training and coaching provider on interpersonal skills.  Our talented professionals are...


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Contact info

Lighthouse Leadership

4656 SW Homesteader Rd.
97070 Wilsonville Oregon

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lighthouse-leader.com

Reviews

Average rating 4

Based on 1 reviews

Leadership Development Student in Federal Government
(4)
What I enjoyed most is Doug’s easy-going style and flexibility; the fact that he really seems to care that we understand and learn the information; the way that he keeps us engaged; his knowledge and familiarity with the material/information.
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