This Advanced Facilities Management course will cover:

Role of the Facilities Management Team within the Organisation

• Overview of FM
• Understanding the importance of FM
• Expectations of FM
• Facilities Needs Assessment
• Defining Hard and Soft services
• Core Competencies of an FM professional

Key Elements of Facilities Management

• Understanding the organisational goals and objectives
• Understanding Support Services
• Managing People and Resources
• Managing Premises
• Managing Contractors on a daily basis
• Managing the Working Environment

Maintenance and Repairs

• Heating, Ventilation and Air Conditioning (HVAC) Maintenance
• Lifts and Escalators Maintenance
• Structural and Buildings Maintenance
• Fire systems maintenance including IT Infrastructure
• Environmental elements of Facilities Management

Management and Control

• Managing Internal Customer Service and Expectations
• Managing Risk
• Controlling Costs
• Service Level Agreements
• Contractors’ Performance
• Space Management

Role & Contribution of the Maintenance Function within the Organisation

• Overview of the maintenance function
• Key principles within maintenance management
• The impact of “uptime” on the organisation
• The impacts of “downtime” on the organisation

Key Maintenance Strategies

• Developing preventative maintenance strategy
• Developing corrective maintenance strategy
• Developing emergency maintenance strategy
• Monitoring & measuring the combined strategy effectiveness

Health, Safety, Environmental and Workplace Legislation

• Health and Safety at Work
• Handling workplace law
• Environmental efficiency
• External accreditation systems – safety, quality and environmental

Utilising key methodologies within Maintenance

• Calculating mean time between failure
• The “Bath tub” failure model
• Probability analysis
• Risk management – The FMEA model

Managing maintenance systems

• Managing the maintenance budget
• Variance analysis & corrective actions
• Engaging with stakeholders
• Measuring & reporting upon maintenance systems benefits – risk avoidance, service availability metrics & financial benefits