Handling Difficult Personalities and Behaviors in the Workplace

Lorman Education Services
Training overview
Professional Course
1.5 hours

Course description

Handling Difficult Personalities and Behaviors in the Workplace

Handling Difficult Personalities and Behaviors in the Workplace

Understand the different personality types and learn the methods for engaging in conflict productively. At work and in our personal lives we are often faced with challenging personalities and difficult situations. People often leave these interactions feeling deflated and defeated, wishing they could go back and have a do-over. Through a better understanding of yourself, other personality types, and the basic patterns of conflict, you can prepare for these interactions and enter them with skill and confidence. This topic will explore different personality types, methods for dealing with each, as well as proven methods for engaging in conflict productively. You will gain practical knowledge and skills you can apply right away in the workplace and your personal life. This information will help you better understand your own communication and interaction style and will help you work better with colleagues, family members and friends.

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Who should attend?

This live webinar is designed for administrative assistants, executive assistants, office administrators, secretaries, office managers and other administrative professionals.

Training content

  • All Kinds of People out There
  • What Shapes Our Personality?
  • How Much Control Do We Have Over Our Personality?
  • How to Manage Our Behaviors, Even If It's Not What Comes "Naturally"Personality Types
  • Diagram of Main Personality Types
  • Suggestions for How to Best Interact With Each
  • How to Build Your Skills in Dealing With Each TypeBuilding a Respectful Work Environment
  • Avoiding Issues of Harassment or Discrimination
  • How to Actively Create a Respectful Work Environment
  • What to Do When Mistakes HappenHow to Engage in Productive Conflict
  • Make Others Feel Heard
  • Listen for Interests Behind Demands
  • Work to Reach Mutually Acceptable Solutions

Costs

The cost of this Handling Difficult Personalities and Behaviors in the Workplace live webinar is $99 per participant.

About Lorman Education Services

Lorman Education Services

Lorman Education Services - Live and On-Demand Webinars

With more than 27 years spent educating over 1.4 million professionals, Lorman has the experience and expert instructors you need to stay ahead no matter the position or profession. Search from the many courses listed here or contact the customer...


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Contact info

Lorman Education Services

Lorman Education Services
2510 Alpine Road
54702 Eau Claire Wisconsin

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