Communications for Small Business Owners

Mainstream Corporate Training
Training overview
Corporate / Group Training
2 days
Start dates
Online
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Canada
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Course description

Communications for Small Business Owners

Communication between individuals is a two-way street, but communication between business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors.

This course will introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components.

Learning Objectives

This two-day workshop will teach participants how to:

  • Define the essential pieces of communication
  • Customize these essential pieces
  • Identify the processes and plans needed for clear communications
  • Develop, maintain, and evolve effective content for their communications
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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Training content

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Key Communication Components

To start the course, participants will learn what business communication is all about. They will also review their pre-assignment.

The Building Blocks

Your communications plan should be linked with your organization’s other key plans (such as marketing, expansion, and succession). In turn, these plans should be based on your company’s mission, vision, and values. This session will explore all of these elements as they relate to the communication plan. Elevator pitches and executive summaries will also be covered.

Your Communications Plan

In this session, participants will learn about the three steps for building a communications plan: selecting the destination, choosing a route, and establishing a vehicle. Setting up an approval process and inbound vs. outbound marketing will also be covered.

The Five C’s of a Successful Message

Next, participants will learn about the five C’s of a successful message: clear, concise, complete, correct, and compelling.

Communication Strategies

To wrap up the first day, participants will learn two strategies that can help them increase their communications success: goal setting and core messages.

Sharing Information Through Media Releases

This session will teach participants how to create a good media release.

Communicating Online

Next, participants will learn how to use blogs and social media to communicate their message.

Using Stories to Communicate

In this session, participants will learn about the power of storytelling in communication.

Polishers and Time Savers

This session will show participants how to use communication fact sheets and the three R’s to make their communications process more efficient and accurate.

Enhancing Your Results

Next, participants will learn how to boost their results with techniques such as search engine optimization, analytics, and SWOT analysis.

Maintaining Your Message in Crisis

To wrap things up, participants will take a brief look at communicating during crisis situations.

Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

Course delivery details

This course can be offered in the following formats:

  • On-site
  • Online
  • Webinar

Why choose Mainstream Corporate Training?

Serving Over 40 Business Verticals, across North America

98.8% Client Satisfaction, 99% citing they would refer our programs to others

ROI realized by clients as early as the first 3 months post training

About Mainstream Corporate Training

Mainstream Training

Mainstream Corporate Training-- Engaging Professional Development

We are committed to providing quality training that is essential to successful personal and professional growth; our programs help learners maintain a competitive advantage through insightful and effective training topics. Information continues to change and develop our lives -personally and professionally,...


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Contact info

Mainstream Corporate Training

1157 Ouellette Avenue
N9A4K1 Windsor

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mainstreamcorporatetraining.com

Reviews

Average rating 5

Based on 1 reviews

Rebecca C.
(5)
Communicating with our customers is very important. Without clear communication, we were finding that we were creating roadblocks that would cost us money, time and ultimately a relationship with our customers. This course helped me identify the processes and plans needed for clear communications in my business.
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