Conflict Resolution: Dealing With Difficult People

Mainstream Corporate Training
Training overview
1 day
Next start date: Inquire for more information - Canada

Course description

Conflict Resolution: Dealing With Difficult People - 1 Day Onsite Training

Success in personal and professional front comes from an understanding of how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will discover that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, participants are taught how to turn difficult situations into opportunities for growth.

Course participation will help delegates to:

  • Recognize how their own attitudes and actions impact others.
  • Use new and effective techniques for dealing with difficult people.
  • Use techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.
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Who should attend?

The workshop is extremely useful for anyone who wants to understand how to manage conflicts.

Training Content

This 1 day workshop covers the following topics:

Conflict as Communication

This lecture will help participants define conflict. Participants will also explore how conflict is a very normal part of healthy relationships. To wrap up the session, they will complete a self-assessment to help them analyze how they currently handle conflict and how they might be able to improve.

Benefits of Confrontation

This session will give participants a framework for deciding whether or not to become involved in a situation. Participants will also identify some benefits that may arise if they do decide to get involved.

Preventing Problems

There are several key ways that we can prevent problems from occurring. These methods will be examined in a lecture and in small group work.

Getting Focused

If, as leaders, we are content to only deal with the surface issues, and we are afraid to dig and get at the deeper issues, we will not create a better workplace. This session will give participants some ways to get to the heart of a problem.

Managing Anger

Too many people are angry! This session will give participants some guidelines for managing their anger, dealing with angry people, and using assertive anger.

Dealing with Problems

In this session, participants will work in small groups to explore eight ways of dealing with problems.

The Three-Step Conflict Resolution Model

During this session, participnats will look at a three-step process that can help participants resolve conflict. Participants will also have an opportunity to apply the model to a difficult situation.

Practice Makes Pretty Good

In this session, participants will role play a difficult situation using the scenario from their pre-assignment.

Changing Yourself

In this session, participants will take a deeper look at how negative attitudes can cause negative interactions, and what we can do to turn those attitudes around.

Why Don’t People Do What They Are Supposed To?

There are a million possible answers to this question, but we will discuss the ten most common reasons.

De-Stress Options to Use When Things Get Ugly

To wrap up the workshop, we will share six de-stressing techniques that participants can use when things get difficult.

Workshop Wrap-Up

Costs

This course is also offered in the e-learning format. The cost of the e-learning course is $199.

For detailed pricing of the on-site training kindly inquire.

About Mainstream Corporate Training

Mainstream Training

Mainstream Corporate Training-- Engaging Professional Development

We are committed to providing quality training that is essential to successful personal and professional growth; our programs help learners maintain a competitive advantage through insightful and effective training topics. Information continues to change and develop our lives -personally and professionally,...


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Contact info

Mainstream Corporate Training

1157 Ouellette Avenue
N9A4K1 Windsor

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mainstreamcorporatetraining.com

Reviews

Average rating 4.3

Based on 6 reviews

OPAL JACKSON
(5)
As a collection officer, I speak with very difficult merchants on a daily basis and I believe that I am very good at what I do and I must say that this training has opened my eyes to a lot of things that I can do better that will change the outcome.
DANNY HOY
(4)
The presentation was enthusiastic, engaging and very knowledgeable. I thoroughly enjoyed the training!
HELEN PHAM
(4)
This training was very useful. There was a lot of info that I can now apply when dealing with difficult people.
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