Critical Elements of Customer Service

Mainstream Corporate Training
Training overview
2 days
Next start date: Inquire for More Information - Canada
On-site / Company-specific

Course description

Critical Elements of Customer Service: 2-Day E-Learning or In-House Course" />Critical Elements of Customer Service: 2-Day In-House or E-Learning Course

Many companies promise to deliver an incredible customer experience. However, some are better at delivering than others. This 2-day training course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Who should attend?

There are no prerequisites for this course.

Training Content

The following topics will be addressed in this 2-day Customer Service course: 

  • What is Customer Service?
  • Who Are Your Customers?
  • Meeting Expectations
  • Pre-Assignment Review
  • Setting Goals and Targets
  • The Second Critical Element – Defined in Your Organization
  • The Third Critical Element – Given Life by the Employees
  • Communication Skills
  • Telephone Techniques
  • Dealing with Difficult Callers
  • Dealing with Challenges Assertively
  • Dealing with Difficult People
  • Dealing with Conflict
  • The Fourth Critical Element – Be a Problem Solver
  • Seven Steps to Customer Problem Solving
  • The Fifth Critical Element – Measure It
  • The Sixth Critical Element – Reinforce it
  • Dealing with Stress
  • Workshop Wrap-Up

Costs

The cost for this online course is $279. For more information regarding in-house pricing, inquire now.

About Mainstream Corporate Training

Mainstream Training

Mainstream Corporate Training-- Engaging Professional Development

We are committed to providing quality training that is essential to successful personal and professional growth; our programs help learners maintain a competitive advantage through insightful and effective training topics. Information continues to change and develop our lives -personally and professionally,...


Read more and show all training delivered by this supplier

Request info

Fill out your details to find out more about Critical Elements of Customer Service.

  Contact the provider

  Get more information

  Register your interest

Request Information

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

 
View again
 
Supplier Directory
Join our Supplier Directory to:
- Gain Traffic
- Get Noticed
- Showcase Your Services
- Free Listing Available