Critical Elements of Customer Service

Mainstream Corporate Training
Training overview
2 days
Next start date: Inquire for More Information - Canada

Course description

Critical Elements of Customer Service: 2-Day E-Learning or In-House Course" />Critical Elements of Customer Service: 2-Day In-House or E-Learning Course

Many companies promise to deliver an incredible customer experience. However, some are better at delivering than others. This 2-day training course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

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Who should attend?

There are no prerequisites for this course.

Training Content

The following topics will be addressed in this 2-day Customer Service course: 

  • What is Customer Service?
  • Who Are Your Customers?
  • Meeting Expectations
  • Pre-Assignment Review
  • Setting Goals and Targets
  • The Second Critical Element – Defined in Your Organization
  • The Third Critical Element – Given Life by the Employees
  • Communication Skills
  • Telephone Techniques
  • Dealing with Difficult Callers
  • Dealing with Challenges Assertively
  • Dealing with Difficult People
  • Dealing with Conflict
  • The Fourth Critical Element – Be a Problem Solver
  • Seven Steps to Customer Problem Solving
  • The Fifth Critical Element – Measure It
  • The Sixth Critical Element – Reinforce it
  • Dealing with Stress
  • Workshop Wrap-Up


The cost for this online course is $279. For more information regarding in-house pricing, inquire now.

About Mainstream Corporate Training

Mainstream Training

Mainstream Corporate Training-- Engaging Professional Development

We are committed to providing quality training that is essential to successful personal and professional growth; our programs help learners maintain a competitive advantage through insightful and effective training topics. Information continues to change and develop our lives -personally and professionally,...

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Contact info

Mainstream Corporate Training

1157 Ouellette Avenue
N9A4K1 Windsor

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