Course participant reviews for Dealing With Difficult People

Average rating 4.5

Based on 25 reviews

Pat B.
(4)
Matt delivered an educational and motivational experiences to the entire class. Thank you for a great experience!
Jackie M.
(5)
This course was fantastic. By first identifying myself in a ‘difficult person’ category I was better able to appreciates and respect the Difficult People in my life. The tools you’ve provided are excellent and I’m looking forward to using them with great success. Thanks Matt!
Pat B.
(4)
Matt delivered an educational and motivational experiences to the entire class. Thank you for a great experience!
Jackie M.
(5)
This course was fantastic. By first identifying myself in a ‘difficult person’ category I was better able to appreciates and respect the Difficult People in my life. The tools you’ve provided are excellent and I’m looking forward to using them with great success. Thanks Matt!
Gail H.
(5)
FANTASTIC!!! Highly energized. Great Instructor. Visuals with whiteboard were simple yet highly effective. Great volume. THANK YOU!!!
Christopher P.
(5)
Great Presentation – informative and well paced. Anecdotes were a great way to reinforce topics.
Amy O.
(5)
Seminar was very informative. Would recommend this seminar to my colleagues.
Jo-Ann T.
(4)
It’s very easy to stay focused on a difficult subject. It’s good to know how to use the tools when you’re confronted by a difficult person.
Michelle K.
(5)
This was very enlightening. Easy to stay focused on a difficult topic. I would definitely recommend this seminar.
Leslie D.
(5)
The information I gained today will have a positive impact on how I deal with difficult people going forward. Thank you for offering this session.
Nancy D.
(5)
A great introductory to recognizing the difficult people I deal with every day mostly from 8:30 – 4:30. Examples of situations & coping skills were extremely helpful. I feel the full day seminar would be tremendously informative.
Linda
(4)
Matt provides a very personal and inviting personality which entices the participants to openly speak-up and engage in the whole aspect of the seminar.
Greg F & Carolyn F.
(4)
GREAT SEMINAR. Lots of good info and strategies. VERY WELL presented. THANK YOU MATT! You are a VERY ENTERTAINING SPEAKER!
CONNIE LAUZON
(5)
Very helpful and relevant to my position, I can start using this information immediately.
AMANDA CAMPBELL
(5)
Topics and skills that will be useful in the workplace as well as your personal life.
BRIANNE CARTIER
(4)
The session was very informative and will help with the job on a daily basis.
TIFFANY C.
(4)
This course was very helpful in a workplace and in a personal perspective.
RHONDA D.
(5)
This course is very useful for me as I have previously worked in a call centre environment. I wish there was a course like this one at my previous employment as I could have carried this knowledge over here. Matt is a very good trainer and explains all of the topics thoroughly.
TRISH
(4)
I found this course to be extremely helpful not only in my professional life but personally as well. Matt kept it informative yet light and fun. Thanks!
JONI ANDERSON-WILLIAMS
(5)
Matt is a great trainer and makes the content easy to understand. This Information will be so useful - looking forward to implementing these skills.
AARON WROTKOWSKI
(5)
I liked the breakdown of personality types.
KASSIE DINUNZIO
(4)
The information presented was very useful and knowledgeable. It was presented well and easy to understand. The information presented allows me to be a better customer service representative and gives a better understanding of how to deal and address a difficult situation.
KIM CHARETTE
(4)
Very helpful, lots of excellent ideas.
ANONYMOUS
(4)
Training was done at a good pace, did not feel like a chore or something that just needed to be done. I learned a few tips on how to deal with difficult conversations and I am looking forward to see results by applying the skills learned today.
HONG PHAM
(4)
Very useful information. It helps a lot on my daily tasks. Educate, listen and understand to our customers.
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