Managing Customer Service

Mainstream Corporate Training
Training overview
1 day
Next start date: Inquire for More Information - Canada
On-site / Company-specific

Course description

Managing Customer Service: 1-Day In-House or E-Learning Course

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This 1-day training course will provide participants with opportunities to explore their responsibilities within their role as a leader managing customer service.

Who should attend?

There are no prerequisites for this course.

Training Content

The following topics will be addressed in this 1-day Managing Customer Service course: 

  • The Six Critical Elements of Customer Service
    • A customer service focus
    • Defined in your organization
    • Given life by the employees
    • Problem solving
    • Measure it
    • Reinforce it

  • Understanding Leadership
  • Five Practices of Leadership
  • Workshop Wrap-Up

Costs

The cost for this online course is $199. For more information regarding in-house pricing, inquire now.

About Mainstream Corporate Training

Mainstream Training

Mainstream Corporate Training-- Engaging Professional Development

We are committed to providing quality training that is essential to successful personal and professional growth; our programs help learners maintain a competitive advantage through insightful and effective training topics. Information continues to change and develop our lives -personally and professionally,...


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