The Influential Conversation

Mandel Communications, Inc.
Training overview
1-2 Days
Next start date: Inquire for more information - Worldwide
On-site / Company-specific

Course description

The Influential Conversation™

When people can't convince colleagues and customers to commit their time and money to new ideas, projects or products, progress stops. Ideas don't get off the ground, deals don't close, and projects run out of steam.

The most influential professionals are able to quickly build rapport and trust in all of their one-on-one conversations with colleagues and customers. Skilled in active listening, they know how to strategically ask thought-provoking questions and link their recommendations back to the things listeners care about most. This helps them build consensus and gain agreement faster.

Participants in this workshop develop the interaction, influence & conversation skills to rapidly build trust and gain the buy-in of even the most skeptical stakeholders and decision-shy customers. 

Participants learn to use strategic inquiry (thoughtful questions) and advocacy (relevant recommendations) to build consensus and achieve a mutual commitment to action.

Training Content

During this course, participants will learn to: 

  • Clarify the goal of your conversation using critical thinking frameworks
  • Ask thought-provoking questions to align with the other party
  • Build rapport & avoid “rapport breakers”
  • Connect your idea or solution to the other party's concerns
  • Find opportunities in tough questions 
  • Handle objections without defensiveness
  • Maintain the momentum of ideas, projects, products and relationships
  • Identify next steps and future actions 


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About Mandel Communications, Inc.

Mandel Communications

Mandel Communications - Powerful Communication Training

In today's professional world of information overload: communication is key. Knowing what to say and how to say it can mean make or break for a project, a pitch or a promotion. This is why Fortune 1000 companies and ambitious professionals...

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Mandel Communications, Inc.

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Average rating 5

Based on 5 reviews

Sales Enablement, Europe at Right Management
I thought the entire two days were an extremely valuable use of time, The experienced facilitator was able to get us action oriented immediately which helped with the nerves; and also able to bring our experienced team back to the point when we strayed a bit off topic.
Tech acct mgr at Intel
The trainer is excellent. Her coaching was extremely impactful. This is one of the more useful classes says I have taken.
Expert Product Manager for Hilti
Thanks for the great Training. You enabled us to work intensively on our skills and encouraged us with the right feedback and spirit to go beyond our comfort zone. THANKS
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