The Influential Conversation

Mandel Communications, Inc.
Training overview
1 and 2 day options for teams of 10-24
Next start date: Inquire for more information - Worldwide
Corporate / Group Training

Course description

The Influential Conversation

TIME IS PRECIOUS Make Every Interaction Count

A recent study found that senior leaders average 37 meetings per week—taking up roughly 72 percent of their total work time.[1] Too often those meetings are inefficient and ineffective.

When people aren’t prepared to engage in high-stakes conversations, thoughtfully discuss the issues, and advocate their best ideas, the organization suffers. Time and resources are wasted. Decision-making corrodes into mediocrity. Action is delayed and the best ideas get shelved.

The Influential Conversation flagship workshop addresses the challenge head-on by equipping learners with five essential skills to THINK and SPEAK for RESULTS:

  1. ASSESS your audience and pressure points
  2. FOCUS conversations on desired outcomes
  3. LISTEN to understand facts and motivations
  4. ASK the right questions
  5. UNCOVER and remove obstacles
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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

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Who should attend?

World-Class Training with Proven Results

Learners exhibit stronger communication skills and organizations see immediate and measurable outcomes. Harness the power of influence and drive immediate results.

  • Improve employee engagement.
  • Enhance team collaboration and performance.
  • Promote faster, more informed decision-making.
  • Get higher commitment to change initiatives.
  • Improve meeting productivity.
  • Close deals faster.

Training Content


ASSESS your audience and pressure points

  • Identify and plan for both supporting and opposing forces for your topic.
  • Apply techniques for connecting with your listener’s mindset before you start the conversation.

FOCUS conversations on desired outcomes

  • Apply a simple, repeatable process to distill and organize content.
  • Develop an engaging listener-focused opening.
  • Close with a strong point of view statement and/or call to action.

LISTEN to understand facts and motivations

  • Use linking and summarizing to demonstrate active listening.
  • Balance inquiry and advocacy to produce collaborative agreement.

ASK the right questions

  • Prioritize genuine rapport to help others engage in a meaningful conversation.
  • Use questioning techniques that avoid interrogation and encourage discussion and deeper understanding.
  • Master the four types of questions and know when each is most appropriate.

UNCOVER and remove obstacles

  • Apply an effective technique for handling challenges and objections.
  • Convert tough questions and pushback into opportunity.
  • Articulate the position, action, and benefit for both parties and confirm agreement.
  • Develop reasonable next steps and a plan to keep everyone who is involved accountable.

About Mandel Communications, Inc.

Mandel Communications, Inc.


Mandel is the leading communication skills training company for organizations who believe in the power and potential of their employees. We believe that anyone, regardless of their role or experience level, can learn new ways to craft and deliver stronger...

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Mandel Communications, Inc.

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Average rating 5

Based on 5 reviews

Sales Enablement, Europe at Right Management
I thought the entire two days were an extremely valuable use of time, The experienced facilitator was able to get us action oriented immediately which helped with the nerves; and also able to bring our experienced team back to the point when we strayed a bit off topic.
Tech acct mgr at Intel
The trainer is excellent. Her coaching was extremely impactful. This is one of the more useful classes says I have taken.
Expert Product Manager for Hilti
Thanks for the great Training. You enabled us to work intensively on our skills and encouraged us with the right feedback and spirit to go beyond our comfort zone. THANKS
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