Master Connection Associates

Master Connection Associates (MCA) is the Worldwide Leader in Customer Service, Sales and Leadership Training and Consulting. MCA drives revenue growth, customer loyalty and bottom line profit for industry leading organizations in a diverse client base, serving customers in the hospitality and travel industry, healthcare, financial, real estate, development, associations, automotive, manufacturing businesses among others.

MCA QUALITY VALIDATION: With a Ritz-Carlton and Malcolm Baldrige National Quality Award certification legacy, MCA has assists organizations improve performance by integrating repeatable and sustainable business processes and practices and provides impactful training to improve productivity skills. Based on our consulting and training partnership from the beginning of The Ritz-Carlton Hotel Company, MCA became a certified provider by the Malcolm Baldrige organization and assisted Ritz-Carlton in winning an unprecedented two Malcolm Baldrige National Quality Awards for Service Excellence. As a result, they became the first service organization to win the coveted award and recorded the highest customer satisfaction and loyalty scores in world history.


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Courses

On-site / Company-specific
Communication Skills
Presentation Skills Length Price Location Reviews
Effective Presentations 2 days United States of America
Customer Service
LEAP® Into Service Recovery 1 day United States of America
Taking Positive Action 1 day United States of America
The Positive Alternative 1 day United States of America
Human Resources
Sensitivity Training - Unconscious Biases 1 day United States of America
Diversity
Global Cultural Diversity 1 day United States of America
Performance Management
Making Generational Difference Work for You 1 day United States of America
Staffing and Recruiting
Mastering Behavioral Interviewing 1 day United States of America
Leadership
Leading Your Team to Peak Performance 2 days United States of America
Sales
Peak Sales Performance 2 days United States of America
Sales Productivity 2 days United States of America
Customer Relationship Management
Mastering Business Etiquette 1 day United States of America
Sales Strategies 2 days United States of America
Negotiation
Effective Sales Negotiations 2 days United States of America
Prospecting
e-Selling Prospecting Revolution 1 day United States of America
E-learning
Customer Training
Customer Service Skills Online
Leadership
Sales Leadership Skills 1 hour Online
Sales
Prospecting
Sales Skills 1 hour Online
Sales Skills - Chinese Language 1 hour Online

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Master Connection Associates

Suite A273
31441 Santa Margarita Parkway Suite A 273
92688 Rancho Santa Margarita California

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www.masterconnection.com

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