Customer Service Skills

Master Connection Associates
Training overview
20 minutes
English
Next start date: Inquire for more information - Online

Course description

Customer Service Skills

Individual customer service skill development modules: Understanding Behavioral Styles, Handling Customer Complaints, Delivering a Great Customer Experience, Skills for Success in Communicating, Feedback Creates Excellence, Meeting the Needs of the Internal Customer, Mastering Telephone Etiquette

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Who should attend?

All Front Line Staff & Mangers

Training Content

Seven (7) individual learning modules to improve customer service skills

Costs

Contact for fee

About Master Connection Associates

Master Connection Associates

Master Connection Associates

Master Connection Associates (MCA) is the Worldwide Leader in Customer Service, Sales and Leadership Training and Consulting. MCA drives revenue growth, customer loyalty and bottom line profit for industry leading organizations in a diverse client base, serving customers in the...


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