Customer Service Skills

Master Connection Associates
Training overview
Professional Course
20 minutes
Start dates
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Course description

Customer Service Skills

Individual customer service skill development modules: Understanding Behavioral Styles, Handling Customer Complaints, Delivering a Great Customer Experience, Skills for Success in Communicating, Feedback Creates Excellence, Meeting the Needs of the Internal Customer, Mastering Telephone Etiquette

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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Who should attend?

All Front Line Staff & Mangers

Training content

Seven (7) individual learning modules to improve customer service skills


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About Master Connection Associates

Master Connection Associates

Master Connection Associates

Master Connection Associates (MCA) is the Worldwide Leader in Customer Service, Sales and Leadership Training and Consulting. MCA drives revenue growth, customer loyalty and bottom line profit for industry leading organizations in a diverse client base, serving customers in the...

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Contact info

Master Connection Associates

Suite A273
31441 Santa Margarita Parkway Suite A 273
92688 Rancho Santa Margarita California

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