Mastering Behavioral Interviewing

Master Connection Associates
Training overview
Corporate / Group Training
On-site, Self-paced Online
1 day

Start dates
United States of America
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Inquire for more information

Course description

Mastering Behavioral Interviewing

Finding the right employee begins the customer service process. The selection of your employees is as critical as the training of your employees. We must select people with the proper DATA: Desire, Attitude, Talent and Ability. This workshop provides the newly appointed supervisor the ability to their past behavior on the job. With this process, it is impossible for the candidate to fake good.

Companies of the future must look for employees who understand the needs of the organizations as well as their own. These employees must be empowered and trained for a better return on investment. This workshop will give the participants the skills to identify these employees. You must find employees with the proper DATA: Desire, Attitude, Talent and Ability.

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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Who should attend?

Directors, Managers, Executives

Training content

Mastering Behavioral Interviewing content includes:

  • The probing process
  • Quid Pro Quo interviewing
  • Positive contact
  • Understanding behavioral styles
  • Matching the employee with their productivity level
  • Moving the interview to the final step
  • Development of an interview kit


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About Master Connection Associates

Master Connection Associates

Master Connection Associates (MCA) is the Worldwide Leader in Customer Service, Sales and Leadership Training and Consulting. MCA drives revenue growth, customer loyalty and bottom line profit for industry leading organizations in a diverse client base, serving customers in the...

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Contact info

Master Connection Associates

Suite A273
31441 Santa Margarita Parkway Suite A 273
92688 Rancho Santa Margarita California

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