The Positive Alternative

Master Connection Associates
Training overview
1 day
English
Next start date: Inquire for more information - United States of America
On-site / Company-specific

Course description

The Positive Alternative

The Positive Alternative (TPA) is the baseline enlightenment customer service workshop for all employees. Everyone in the organization must understand their role in providing excellent customer service. The Positive Alternative provides a context and perspective for viewing customer service relations. The workshop concentrates on moments-of-truth and which skills and attitudes influence the way your employees work with your customers and co-workers.

The following topics are included in TPA:

  • Understanding teamwork
  • Seeing yourself as the customer sees you
  • Meeting customer needs and expectations
  • Why customer service is an objective of management
  • How bad customer service effects the bottom line
  • Overcoming self-limitations
  • Customers are our business
  • The objective of customer service
  • Making customer service work
Want to find out more?

Who should attend?

All Front Line Staff

Costs

Contact for fee

About Master Connection Associates

Master Connection Associates

Master Connection Associates

Master Connection Associates (MCA) is the Worldwide Leader in Customer Service, Sales and Leadership Training and Consulting. MCA drives revenue growth, customer loyalty and bottom line profit for industry leading organizations in a diverse client base, serving customers in the...


Read more and show all training delivered by this supplier

Request info

Fill out your details to find out more about The Positive Alternative.

  Contact the provider

  Get more information

  Register your interest

Contact info

Master Connection Associates

Suite A273
31441 Santa Margarita Parkway Suite A 273
92688 Rancho Santa Margarita California

 Show phone number
www.masterconnection.com

Request Information

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

 
View again
 
Supplier Directory
Join our Supplier Directory to:
- Gain Traffic
- Get Noticed
- Showcase Your Services
- Free Listing Available