The Positive Alternative

Master Connection Associates
Training overview
Corporate / Group Training
1 day
Start dates
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United States of America
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Course description

The Positive Alternative

The Positive Alternative (TPA) is the baseline enlightenment customer service workshop for all employees. Everyone in the organization must understand their role in providing excellent customer service. The Positive Alternative provides a context and perspective for viewing customer service relations. The workshop concentrates on moments-of-truth and which skills and attitudes influence the way your employees work with your customers and co-workers.

The following topics are included in TPA:

  • Understanding teamwork
  • Seeing yourself as the customer sees you
  • Meeting customer needs and expectations
  • Why customer service is an objective of management
  • How bad customer service effects the bottom line
  • Overcoming self-limitations
  • Customers are our business
  • The objective of customer service
  • Making customer service work
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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Who should attend?

All Front Line Staff


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About Master Connection Associates

Master Connection Associates

Master Connection Associates (MCA) is the Worldwide Leader in Customer Service, Sales and Leadership Training and Consulting. MCA drives revenue growth, customer loyalty and bottom line profit for industry leading organizations in a diverse client base, serving customers in the...

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Master Connection Associates

Suite A273
31441 Santa Margarita Parkway Suite A 273
92688 Rancho Santa Margarita California

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