Course description

There is no one-size-fits all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.

This program will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.

Process Transformation: Improving and Innovating Performance is part of the Business Process Management Certificate Series, and it can be taken as a stand along program or as part of the BPM series.

In this program, participants will learn how to:

  • Evaluate process performance relative to current strategic goals
  • Interpret data and graphics to manage process performance
  • Think outside the “process box”
  • Use cutting edge techniques to generate ideas for breakthrough performance
  • Devise innovative process designs based on customer needs
  • Deliver more value to current and future customers
  • Plan for the practical and political realities of process change
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Training content

I. Innovation in Business

  • Transformation examples
  • Strategy/Process/Innovation Synergy
  • Generating Solutions: Improvement vs. Innovation
    II. Process Improvement Strategies
  • Optimizing process flow
  • Managing variation
  • Selecting metrics
  • Pareto Charts
  • Histograms
  • Control Charts
  • Interpreting data
    III. Process Innovation Techniques
  • Brainstorming- Guidelines
  • Six Hats Thinking
  • Five Max Method
  • Assessing Solutions
  • Mapping To-Be processes
    IV. Leveraging Process Excellence
  • Kano Model
  • Process Extension
  • Market Extension
  • Competitive Analysis
  • Value Curves
    V. Implementation
  • CODE – Implementing Change
  • Facilitation tips

Course delivery details

We plan to offer this program via live, online learning as an interactive virtual learning experience. If you have questions about the online delivery of this program, please reach out to us.

  • December 7, 2021 | 1 – 4:30 p.m. ET
  • December 8, 2021 | 1 – 4:30 p.m. ET
  • December 14, 2021 | 1 – 4:30 p.m. ET
  • December 15, 2021 | 1 – 4:30 p.m. ET


$1,295 – Includes course materials.

About Broad College of Business

Michigan State University | Togheter we will.

Michigan State University is the nation’s pioneer land-grant university and one of the top research universities in the world. Every day, Spartans work to solve the most pressing global challenges while providing life-changing opportunities to a diverse and inclusive academic...

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Michigan State University - Eli Broad College of Business

426 Auditorium Road
MI 48824 East Lansing Michigan

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