Debt Collection Dos and Don'ts: Calls, Emails, Texts, Social Media, and Letters

National Business Institute
Training overview
Professional Course
1 hour
From 199 USD

Start dates
199 USD
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Course description

Debt Collection Dos and Don'ts: Calls, Emails, Texts, Social Media, and Letters

Todays communications technologies provide a number of avenues for collector-debtor communications - and each one comes with their own FDCPA or TCPA compliance risks. This program will reveal what debt collectors must and must never do when using letters, phone calls, voicemails, text messages, emails, and more.

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Training content

  • New CFPB and FDCPA Rules
  • Collector-Debtor Communications and Disclosures: Dos and Don'ts
  • Collection and Dent Validation Letters
  • Phone Calls, Robocalls, Autodialers, Pre-Recorded Messages, and Voicemails
  • Emails, Text Messages, and the FDCPA
  • Collecting Debt Using Social Media
  • Case Law Updates: Clarifying Gray Areas in Rule Interpretation

Certification / Credits

  • Learn what debt collectors can, cannot, and must say to debtors.
  • Explore the dos and don'ts of using letters, phone calls, emails, texts, and other methods of communication.
  • Clarify new and lingering legal questions with the latest rulings.

Why choose NBI?

More than 1.3 million professionals have trusted NBI with their training

With 35+ years of expertise, we understand the needs of professionals seeking continuing education

Our diverse catalog of 4,000+ courses covers topics in all legal disciplines

About NBI

National Business Institute

At NBI, we believe that enhancing professional knowledge through continuing education empowers our customers to better serve their community. With over 35 years of experience, we understand the needs of legal professionals seeking continuing education and we are dedicated to...

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National Business Institute

1218 McCann Dr
54720 Altoona WI

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