Course description

Legal Ethics: Handling Difficult Client Dilemmas

Do you know how often you need to communicate with your clients? Are you confident in your ability to resolve client disputes before they unravel? This fast-paced program offers useful tips to help you prevent and address a variety of everyday ethical dilemmas involving clients. Refine your approach to client communications; find out how to navigate fee, strategy, and outcome disputes; and get guidance on how to handle deceitful clients. Fine-tune your skills and avoid future problems.

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Training content

  • Ethically Navigating Client Communication Dilemmas
  • Diligence and Beyond: How Much Is Enough (and Is Enough Really Good Enough)?
  • Handling Non-Responsive Clients and Clients With High Communication Needs
  • Ethical Communication Strategies for Remote Lawyers
  • Triaging Fee, Strategy, and Outcome Disputes
  • What's Your Duty? Client Half-Truths, Omissions, and Misrepresentations
  • How to Ethically Avoid and Walk Away From Problem Clients
  • Joint Representation Survival Guide

Certification / Credits

  • Learn what diligence really takes.
  • Discover techniques for avoiding communication issues in difficult client scenarios.
  • Clarify how you must respond when a client omits facts or makes a misleading statement.
  • Uncover practical guidance for ethically avoiding and cutting ties with problem clients.

Why choose NBI?

More than 1.3 million professionals have trusted NBI with their training

With 35+ years of expertise, we understand the needs of professionals seeking continuing education

Our diverse catalog of 4,000+ courses covers topics in all legal disciplines

About NBI

National Business Institute

At NBI, we believe that enhancing professional knowledge through continuing education empowers our customers to better serve their community. With over 35 years of experience, we understand the needs of legal professionals seeking continuing education and we are dedicated to...


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Contact info

National Business Institute

1218 McCann Dr
54720 Altoona WI

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