Critical Facilitation Skills for Leaders

New Horizons Computer Learning Centers
Training overview
2 days
Next start date: Contact for info. - Online

Course description

Students will learn how to develop and apply facilitation techniques to support their team at every stage of the team life cycle. Students will enhance their interpersonal competencies and observational abilities to deal with disruptions and more.

Course Outline

The Importance of Facilitation

  • Being an Effective Facilitator
  • Harnessing Knowledge, Experience, and Diversity
  • Encouraging Group Motivation and Commitment
  • Observing the Team Process

Facilitating Process and Content

  • Identifying Process and Content Elements
  • Managing the Flow
  • Resolving Tensions and Disagreement

Setting the Stage for Facilitation

  • Laying the Groundwork,
  • Educating Participants, and Securing Support
  • Selecting the Right Facilitator
  • Planning for a Facilitated Meeting

Facilitating Team Development

  • Encouraging Participation
  • Recognizing Stages in the Team Life Cycle
  • Supporting the Team through the Stages

Building Consensus and Reaching Decisions

  • Gathering and Presenting Data
  • Synthesizing and Summarizing
  • Identifying Options and Brainstorming
  • Facilitating SWOT Analysis
  • Creating a Short List
  • Using the Multi-Option technique

Disruptions, Dysfunctions and Interventions

  • Handling Disruptions and Difficult Behavior
  • Addressing Dysfunction
  • Agreeing on Ground Rules
  • Restating and Reframing

Course Objectives

After completing this course, students will know how to:
- Apply techniques to encourage participation and reach consensus
- Utilize facilitative questioning techniques
- Recognize indicators to facilitate each stage of the team process
- Deal constructively with disruptions and typical problem behavior
- Implement interventions appropriately
- Plan and run a focused discussion, meeting or event

Who should attend?

Leaders and professionals who manage teams or groups and are responsible for their outcomes.

About New Horizons Computer Learning Centers

New Horizons Computer Learning Centers - Find Training

Premier Provider of Computer Courses and Certifications

New Horizons Computer Learning Centres provide high quality, flexible and intuitive training that is always delivered by award-winning instructors and uses the best resources available. New Horizons is the world’s largest independent IT training company, that has provided industry-leading technical training for...


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New Horizons offer an extensive array of the vendor-authorized training and certifications that are in highest demand—including Microsoft, Cisco, CompTIA and VMware. They are the Worl'ds Largest IT Training provider delivering courses at more than 300 centers.

Contact info

New Horizons Computer Learning Centers

1500 NW Bethany Blvd, Suite # 285
97006 Beaverton

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