Training overview
1 day
Next start date: Contact for info. - Online

Course description

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.

Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.

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Who should attend?

This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits.

About New Horizons Computer Learning Centers

New Horizons Computer Learning Centers - Find Training

Premier Provider of Computer Courses and Certifications

New Horizons Computer Learning Centres provide high quality, flexible and intuitive training that is always delivered by award-winning instructors and uses the best resources available. New Horizons is the world’s largest independent IT training company, that has provided industry-leading technical training for...


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New Horizons offer an extensive array of the vendor-authorized training and certifications that are in highest demand—including Microsoft, Cisco, CompTIA and VMware. They are the Worl'ds Largest IT Training provider delivering courses at more than 300 centers.

Contact info

New Horizons Computer Learning Centers

220 Athens Way, Suite 150
37228 Nashville

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