ITIL® Intermediate Capabilities: Service Offerings & Agreements

New Horizons Computer Learning Centers
Training overview
Professional Course
Self-paced Online
5 days

Start dates
Online
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Course description

The ITIL Intermediate certificate in Service Offerings & Agreements (SOA) is a course that can be run over four or five days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Service Offerings & Agreements processes, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.
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Who should attend?

Delegates attending this course must have successfully achieved the ITIL: 2011 Service Management Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.
The Service Offerings & Agreements Qualification would suit candidates working in the following IT professions or areas:
General IT Management
IT Finance Manager
Capacity Manager
Availability Manager
Service Level Manager
Business Continuity Manager
Service Portfolio Manager
Supplier Relationship Manager
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

About New Horizons Computer Learning Centers

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Premier Provider of Computer Courses and Certifications

New Horizons Computer Learning Centres provide high quality, flexible and intuitive training that is always delivered by award-winning instructors and uses the best resources available. New Horizons is the world’s largest independent IT training company, that has provided industry-leading technical training for...


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New Horizons Computer Learning Centers

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