ITIL® Intermediate Lifecycle: Service Strategy

New Horizons Computer Learning Centers
Training overview
Professional Course
E-learning
4 days
Start dates
Online
Contact for info.

Course description

The ITIL Intermediate certificate in Service Strategy (SS) is a course that can be run over three or four days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Service Strategy phase of the Service Lifecycle, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.

Who should attend?

Delegates attending this course must have successfully achieved the ITIL: 2011 Service Management Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.
The Service Strategy Qualification would most likely suit the following candidates:
Chief Information Officers
Chief Technology Officers
General IT Management
Supervisor staff
Team leaders
Designers
Architects
Planners
IT consultants
IT audit managers
IT security managers
IT professionals involved in continual service improvement

About New Horizons Computer Learning Centers

New Horizons Computer Learning Centers - Find Training

Premier Provider of Computer Courses and Certifications

New Horizons Computer Learning Centres provide high quality, flexible and intuitive training that is always delivered by award-winning instructors and uses the best resources available. New Horizons is the world’s largest independent IT training company, that has provided industry-leading technical training for...


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New Horizons offer an extensive array of the vendor-authorized training and certifications that are in highest demand—including Microsoft, Cisco, CompTIA and VMware. They are the Worl'ds Largest IT Training provider delivering courses at more than 300 centers.

Contact info

New Horizons Computer Learning Centers

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