Credit Coaching and Mentoring

Omega Performance
Training overview
3 hours
Next start date: Contact for info - Online

Course description

Credit Coaching and Mentoring

Arm managers, coaches, and mentors with a turnkey credit coaching toolkit they can use to strengthen, supplement, and sustain the skills and knowledge learners dvelop in our industry-leading credit training courses.

The Credit Coaching and Mentoring toolkits are comprised of three components:

  • Brief eLearning course that highlights coaching best practices
  • Course-specific Coaching and Mentoring Guide that includes module-by-module coaching plans, discussion prompts, and activities that encourage learners to link training directly to their jobs, and a behavior-based evaluation that helps you determine whether learners have mastered the training objectives
  • Course specific PowerPoint deck, complete with teaching notes, that includes a robust review of each module's content

Who should attend?

Anyone who manages, coaches or mentors credit or banking professionals who are preparing to enroll in or have completed any portion of Omega Performance's core credit courses.

Training Content

Learning Topics:

  1. Characteristics of Effective Credit Coaching
  2. Credit Competency Development Sequence
  3. Credit Coaching Model
  4. Creating Dialogue
  5. Balanced Feedback
  6. Problem Solving
  7. Coaching in Action

About Omega Performance

Omega Performance

Since 1976, Omega Performance has been the training partner of choice for financial service organizations worldwide, from community-based credit unions to international banks. Our clients choose our solutions because they are flexible, scalable, and—most importantly—effective. Whether you’re seeking training for...


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Omega Performance

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