Monitoring and Measuring Customer Satisfaction: ISO 10004:2012

Online Compliance Panel
Training overview
1.5 hours
375 USD
Next start date: Start anytime! - Online
Ladies taking compliance training

Course description

The ISO 10004:2012 model has four major elements in the customer satisfaction process: Identifying customer expectations, gathering data, analyzing the data, and communicating the information. The webinar explores each element and explains its application. The webinar also discusses the difference between a complaint in the regulatory realm and a complaint involving only customer satisfaction.


One critical area for any manufacturer is customer satisfaction. Measuring and monitoring customer satisfaction can help determine the issues that make a business successful. It is a major requirement in ISO 9001:2008 and ISO 9001:2015.

For medical device manufacturers, the issue is a little different. The Quality Management Systems (QMS) requirements, such as FDA QSR and ISO 13485:2003, do not require customer satisfaction measurements, because regulators are not in a position to enforce it. However, the information learned measuring customer satisfaction could help uncover issues such as nonconforming products or performance issues.

ISO 10004:2012 provides a model for determining customer satisfaction. This webinar describes the model, and puts it into the context of manufacturing medical devices. For example, the webinar explains the difference between a complaint in the regulatory realm and a complaint involving only customer satisfaction. Attend this webinar to understand the four major elements in the customer satisfaction process in ISO 10004:2012 model.

Costs

This webinar costs $375

About Online Compliance Panel

Online Compliance Panel

On-demand Webinars from Online Compliance Panel

The team at Online Compliance Panel works in tandem with the latest US FDA regulations/regulatory compliance in creating simple, interactive and cost effective training sessions suitable for individuals and corporations. The organization is a predominantly web based information exchange forum....


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