Business Process Transformation

Orion Development Group
Training overview
Professional Course
Virtual Classroom
13 hours
From 1,295 USD
Start dates
1,295 USD
May 31, June 1,7,8 (from 1-4:30 pm EST)

Course description

Business Process Transformation

Developing and Implementing Innovative Solutions

There is no one-size-fits-all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.

This 4-Half Day instructor-led, LIVE online seminar will add creative redesign techniques (Six Hats, SCAMPER, Five Max) to your classic, data-driven process improvement skills so you are able to deliver both continuous improvement and breakthrough solutions for your organization. It takes a strategic view that assesses how your organization's unique process strengths can be leveraged as competitive weapons.

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Who should attend?

Who Should Attend

You will benefit most from this learning experience if you are a (an)

  • System or Business Analyst
  • Business Process Owner or Manager
  • Functional or Project Manager
  • Process Improvement Team Leader or Member
  • IT Upgrade (ERP, CRM) Team Leader or Member
  • Customer Experience professional
  • Candidate for ABPMP certification
  • Professional actively involved in your organization's process improvement, customer experience or strategy execution initiatives

Training content

I. Innovation in Business

  • Transformation examples
  • Strategy/Process/Innovation Synergy
  • Generating Solutions: Improvement vs. Innovation

II. Process Improvement Strategies

  • Optimizing process flow
  • Managing variation
  • Making data-driven decisions

III. Process Innovation Techniques

  • Creative thinking: When science is not enough
  • Brainstorming- Guidelines
  • Six Hats Thinking
  • Five Max Method
  • Assessing Solutions
  • Mapping To-Be Processes

IV. Leveraging Process Excellence

  • Identifying Unique Process Capabilities
  • Kano Model
  • Process Extension
  • Market Extension
  • Competitive Analysis
  • Value Curves

V. Implementation

  • CODE - Implementing Change
  • Creating your roadmap
  • Questions to answers at each phase
  • Defining value from your stakeholder"s perspective
  • Implementation charter/Statement of Work
  • Assessing "winners" and "losers: from change
  • Facilitation tips

Course delivery details

This is a 4-Half Day, Instructor-Led, LIVE Online seminar.  


  • Early Bird Discount: $1,095
  • Standard Registration Fee: $1,295

Certification / Credits

What You Will Learn

  • Evaluate the need for innovation vs. improvement
  • Interpret data and graphics to make key decisions
  • Think outside the "process box"
  • Devise innovative process designs based on customer needs
  • Evaluate and apply process redesign alternatives
  • Develop results-oriented process solutions
  • Assess the strategic impact of process capabilities
  • Deliver more value to current and future customers

13 CPE Credit Hours

About ODGroup, Inc.

Orion Development Group

America’s #1 Business Process Management Provider for Professional Development & Onsite Training For more than 25 years, Orion has established itself as one of the elite and recognized experts in Business Process Management. This expertise is recognized by prominent universities...

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Contact info

Orion Development Group

114-04 Beach Channel Drive
11694 Rockaway Park New York

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