Identifying & Prioritizing Customer Needs
Orion Development Group
Training overview
Professional Course
Self-paced Online
1 - 2 hours
From | 150 USD |
Start dates
Identifying & Prioritizing Customer Needs
All available course dates
Online
Next start date
Price
Delivery
Inquire for more information
150 USD
Self-paced Online
Online
150 USD
Next start date: Inquire for more information

Course description
Identifying & Prioritizing Customer Needs
The business process (or value chain) is the engine that produces value in the form of products or services a customer will pay for. Effective process improvement must begin with a thorough understanding of who the customer is and how he or she defines value, lest we create a more efficient system for "garbage in, garbage out.
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Training content
Identifying & Prioritizing Customer Needs will demonstrate how to:
- Define and manage customer expectations
- Identify where value is created in your processes
- Determine which process improvement projects will have the greatest impact on customer value and satisfaction
Certification / Credits
Credits: 1 PDU
About ODGroup, Inc.

Orion Development Group
America’s #1 Business Process Management Provider for Professional Development & Onsite Training For more than 25 years, Orion has established itself as one of the elite and recognized experts in Business Process Management. This expertise is recognized by prominent universities...
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Contact info
Orion Development Group
114-04 Beach Channel Drive
11694 Rockaway Park New York
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