Identifying & Prioritizing Customer Needs

Orion Development Group
Training overview
Professional Course
Self-paced Online
1 - 2 hours
From 150 USD
Start dates
Online
150 USD
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Identifying & Prioritizing Customer Needs

Course description

Identifying & Prioritizing Customer Needs

The business process (or value chain) is the engine that produces value in the form of products or services a customer will pay for. Effective process improvement must begin with a thorough understanding of who the customer is and how he or she defines value, lest we create a more efficient system for "garbage in, garbage out.

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Training content

Identifying & Prioritizing Customer Needs will demonstrate how to:

  • Define and manage customer expectations
  • Identify where value is created in your processes
  • Determine which process improvement projects will have the greatest impact on customer value and satisfaction

Certification / Credits

Credits: 1 PDU

About ODGroup, Inc.

Orion Development Group

America’s #1 Business Process Management Provider for Professional Development & Onsite Training For more than 25 years, Orion has established itself as one of the elite and recognized experts in Business Process Management. This expertise is recognized by prominent universities...


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Contact info

Orion Development Group

114-04 Beach Channel Drive
11694 Rockaway Park New York

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businessprocessmgmt.com

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