Course description
In Measuring Performance and Productivity , you'll learn ...
- Differentiate between work tension and work stress
- Reduce work stress on themselves and others
- Identify the employment dangers inherent with undefined expectations
- Clarify employee performance expectations
Overview
Credit: 5 PDH
Length: 41 pages
This course will help you apply the foundation taught in Understanding Performance and Productivity (Course #BS-2005) to real work settings.
Students can use these practical tools to construct performance measurements processes that include graduated performance levels, feedback loops, and defensible documentation of results for "hard" and "soft" skills as well as any activity requiring a measurement system. We also present a guideline for creating meaningful goals, holding effective goal setting meetings with employees, and creating an effective and practical performance assessment process.
Who should attend?
Certificate of Completion
You will be able to immediately print a certificate of completion after passing a multiple-choice quiz consisting of 28 questions. PDH credits are not awarded until the course is completed and quiz is passed.
Training content
This course teaches the following specific knowledge and skills:
- Differentiate between work tension and work stress
- Reduce work stress on themselves and others
- Identify the employment dangers inherent with undefined expectations
- Clarify employee performance expectations
- Analyze the critical difference between being productive and just busy
- Develop a performance measurement range for objective and subjective activities
- Identify the “hard and soft” skills in any job function
- Define "soft skill activities" such as teamwork, oral communication, and customer service
- Design a hard and soft skills performance measurement process
Costs
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