Course objectives:

• Explore personal perspectives and gain insight into intentions and perceptions
• Practice a technique for checking in with people to ensure intentions are perceived correctly
• Explore sphere of control and Influence as it relates to coaching
• Review a step by step coaching approach model to be used with employees
• Use a 3-step feedback process with a directive approach and a facilitative approach
• Role play applying a facilitative coaching approach using questioning techniques
• Bring it all together: Practice and apply the coaching mindset & techniques using real case studies

Training content:

In this course, you will learn and practice how to get into the coaching mindset and while being introduced to a toolkit of appropriate techniques for providing feedback and direction for employees. By helping leaders focus on where they have control and influence and recognizing the individual styles and needs of each direct report, all leaders can become highly effective coaches.

Sample agenda below:

• Coaching Defined
  • Understanding Coaching
• Exploring Personal Perspectives
  • The Origin & Impact of Our Perspectives
  • The Impact of Our Attitudes
• Intentions & Perceptions
  • Creating Reality
  • Communicating Perspectives
• Sphere of Control & Influence
  • Coaching as Influence, Not Control
• Personal Responsibility
  • Above & Below the Line Model
  • Steps to Accountability
• Coaching Approach Model
  • Directive vs. Facilitative Approach
  • Determining Your Approach to Fit the Situation and the Person
  • Application Exercise
• The Feedback Process
  • Fact – Impact – Solution/Reinforcement
  • Key Elements of Effective Feedback
  • Positive vs. Corrective Feedback
  • Application Exercise
  • Questions for a Facilitative Approach
• Review of Leadership Competencies and Where Coaching Fits In
• Creation of Personal Commitment to Action Plan