Handling Difficult Situations - In House

Procept Associates Ltd.
Training overview
Corporate / Group Training
0.5 days

Start dates
Start anytime

Course description

Handling Difficult Situations - In House

Do you have a difficult person in your life? It is important to remember that people are different NOT difficult. We all face several types of challenging behaviors on a daily basis. Unfortunately, most people have no training in handling these situations so they become even more difficult.

This half-day practical, online course gives you the tools and techniques to help you make difficult situations more manageable.

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Who should attend?

Anyone involved in negotiations or who is trying to spot those who are not being truthful.


This course has no prerequisite.

Training content

  • Defining difficult behavior
  • People are different NOT difficult
  • Seven difficult behaviours and how to handle them
  • The DOPE personality types
  • Video presentation
  • Triggers for different behaviour
  • Assertiveness and coping skills
  • Handling emotionally-charged situations
  • Practical applications

Certification / Credits

Learning Objectives

  • Participants will gain the ability to be able to:
  • Understand why difficult situations happen
  • Learn how to respond tactfully when faced with tension or disagreement
  • List and explain five coping skills
  • Use appropriate speaking and listening skills to reduce the difficulty of a situation
  • Build relationships using effective coping skills

About Procept

Procept Associates Ltd.

Since 1963, Procept (and its subsidiaries) have trained over 1 million people from over 17,000 organizations. We focus on developing competencies in project management, change management, agile management, leadership, business analysis, IT and data management, as well as soft skill...

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Procept Associates Ltd.

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