Managing Stakeholder Expectations

Procept Associates Ltd.
Training overview
Professional Course
Self-paced Online
1 day
Start dates
Online
Start anytime

Course description

Managing Stakeholder Expectations

Project Management is often described as getting a unique undertaking done, within established and agreed on constraints, in a manner that meets or exceeds the stakeholder expectations.

One of the more frustrating experiences for a project management team is to discover that their project is meeting all the specifications, but does not meet the expectations of a project sponsor or end-users, let alone exceed them!

This seminar takes a look at the major areas of project expectations; what causes them to form and what we can do about managing them for project success.

This interactive workshop utilizes brief lectures, guided discussion, short case studies, and hands-on application exercises in small teams. Participants are encouraged to share real life experiences and participate in class discussion.

Want to find out more?

Who should attend?

  • Practitioners of Project Management
  • Account Management and Account Executives
  • Sales and Marketing Management
  • Contract Managers
  • Any Senior Staff with Customer Interface Responsibilities

Prerequisite

A general understanding of project management methodologies, commonly used project management tools and techniques, and fundamentals of project management processes are beneficial.

Training content

Module 1 Introduction and Context

  • Definitions
  • Importance
  • Who the project stakeholders are
  • Influence of expectations on project success
  • Role of project manager and others
  • The most common project subject areas where expectations arise
  • How those expectations may be stated
  • How expectations may vary over the project life-cycle

Module 2 How Do They Form?

  • Why don’t people do what they are supposed to do?
  • Impact of value systems, behaviour profiles, communications, work environment, and organization structure

Module 3 What Can We Do About Them?

  • What to do about expectations in the common project subject areas
  • Influencing and negotiating
  • Managing change expectations

Module 4 Summary Review

Certification / Credits

Credit: 7 PDUs

Learning Objectives

The course material answers six related questions:

  1. What are project expectations?
  2. Why should we care?
  3. Who has expectations?
  4. What are they about?
  5. How do they form?
  6. What can we do about them?

About Procept

Procept Associates Ltd.

Since 1963, Procept (and its subsidiaries) have trained over 1 million people from over 17,000 organizations. We focus on developing competencies in project management, change management, agile management, leadership, business analysis, IT and data management, as well as soft skill...


Read more and show all training delivered by this supplier

Contact this provider

Fill out your details to find out more about Managing Stakeholder Expectations.

  Contact the provider

  Get more information

  Register your interest

Country *

Contact info

Procept Associates Ltd.


 Show phone number


Request Information

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

View again
Supplier Directory
Join our Supplier Directory to:
- Gain Traffic
- Get Noticed
- Showcase Your Services
- Free Listing Available