Course description
Managing Stakeholder Expectations - In House
Project Management is often described as getting a unique undertaking done, within established and agreed on constraints, in a manner that meets or exceeds the stakeholder expectations.
One of the more frustrating experiences for a project management team is to discover that their project is meeting all the specifications, but does not meet the expectations of a project sponsor or end-users, let alone exceed them!
This seminar takes a look at the major areas of project expectations; what causes them to form and what we can do about managing them for project success.
This interactive workshop utilizes brief lectures, guided discussion, short case studies, and hands-on application exercises in small teams. Participants are encouraged to share real life experiences and participate in class discussion.
Who should attend?
- Practitioners of Project Management
- Account Management and Account Executives
- Sales and Marketing Management
- Contract Managers
- Any Senior Staff with Customer Interface Responsibilities
Prerequisite
A general understanding of project management methodologies, commonly used project management tools and techniques, and fundamentals of project management processes are beneficial.
Training content
Module 1 Introduction and Context
- Definitions
- Importance
- Who the project stakeholders are
- Influence of expectations on project success
- Role of project manager and others
- The most common project subject areas where expectations arise
- How those expectations may be stated
- How expectations may vary over the project life-cycle
Module 2 How Do They Form?
- Why don’t people do what they are supposed to do?
- Impact of value systems, behaviour profiles, communications, work environment, and organization structure
Module 3 What Can We Do About Them?
- What to do about expectations in the common project subject areas
- Influencing and negotiating
- Managing change expectations
Module 4 Summary Review
Certification / Credits
Credit: 7 PDUs
Learning Objectives
The course material answers six related questions:
- What are project expectations?
- Why should we care?
- Who has expectations?
- What are they about?
- How do they form?
- What can we do about them?
About Procept
Procept Associates Ltd.
Since 1963, Procept (and its subsidiaries) have trained over 1 million people from over 17,000 organizations. We focus on developing competencies in project management, change management, agile management, leadership, business analysis, IT and data management, as well as soft skill...
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Contact info
Procept Associates Ltd.
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